Room Attendant

Los Poblanos LP•Los Ranchos de Albuquerque, NM

8d•Onsite

About The Position

The Room Attendant performs cleaning activities including sweeping, mopping, dusting, and polishing, and ensures rooms are cared for and inspected according to property standards. The role represents Los Poblanos, the Village of Los Ranchos, and Albuquerque, while welcoming guests and responding to their service needs. The attendant cleans guest rooms and public spaces, follows procedures for using biodegradable, all-natural cleaning products, replenishes supplies, and reports maintenance issues or damage. The position also involves attending departmental meetings, following safety guidelines, and assisting with other housekeeping duties as requested by management. The role requires physical activity throughout the day, including sitting, standing, bending, squatting, reaching, walking, grasping, lifting, and carrying. Employees must be able to lift up to 50 pounds in short intervals and work a varied schedule that may include evenings, weekends, and holidays.

Requirements

High school diploma or equivalent.
Previous hotel housekeeping experience.
Friendly, goal-oriented, and outgoing, with strong people skills.
Excellent oral communication and positive interpersonal skills.
Maintain a clean, professional appearance and a cheerful, courteous demeanor.
Ability to work cohesively with coworkers as part of a team.
Ability to sit, stand, bend, squat, reach, and walk for 8 to 10 hours a day.
Ability to grasp, lift, and carry, including lifting up to 50 pounds in short intervals throughout the day.
Willingness and ability to work a varied schedule that includes evenings, weekends, and holidays.

Nice To Haves

Ability to speak Spanish.
Interest in sustainability, food, and New Mexico culture.
Interest in organic farming, agriculture, art, and architecture.

Responsibilities

Represent the property, the Village of Los Ranchos, and Albuquerque.
Welcome and acknowledge guests according to company standards, anticipate their service needs, and address those needs.
Clean bathrooms, bedrooms, living rooms, and public spaces, with attention to detail.
Follow cleaning procedures and instructions for using biodegradable, all-natural cleaning products.
Strip and make beds and change bed linens, including lifting bedding weighing up to 50 pounds.
Replenish guest-room amenities, linens, and supplies.
Sign for room keys, restock the cart, and carry linen baskets to assigned rooms.
Notify management or maintenance about malfunctioning equipment, supply needs, or damage to floor coverings, upholstery, and other items.
Attend departmental meetings in person to improve communication and learn about products, services, and facilities.
Respond to customer inquiries and comments with timely, knowledgeable information.
Follow safety guidelines to protect employees and guests.
Assist with other housekeeping duties as requested by management.
Greet customers, patrons, or visitors.
Operate communications equipment or systems.
Carry linens, towels, toiletries, and cleaning supplies using wheeled carts.
Clean facilities or sites and replenish supplies.
Clean furniture, fixtures, equipment, and supplies.
Clean building walls or flooring; move furniture; dispose of trash or waste materials; and store items.
Report maintenance or equipment problems to appropriate personnel.
Monitor building premises to help ensure occupant and visitor safety.
Provide information to coworkers and inventory materials or equipment.