Room Attendant

Sage Hospitality Group•Philadelphia, PA

About The Position

The Room Attendant cleans and prepares guest rooms to established standards of cleanliness and propriety, supporting guest satisfaction and hotel revenue. The role includes maintaining cleaning carts and storerooms; cleaning guest rooms, public areas, hallways, and restrooms; replenishing guest supplies; and inspecting rooms, equipment, and safety features. The attendant reports maintenance issues and unsafe conditions to management and maintains custody of hotel equipment, keys, and supplies. The position requires prolonged physical activity in an indoor, climate-controlled environment, with work inside for 95% of the shift.

Requirements

No formal education or training required.
No prior experience required.
Basic knowledge of general cleaning principles, cleaning products, and standard cleaning equipment.
Ability to understand and follow verbal and written instructions and communicate verbally and in writing.
Ability to lift up to 50 pounds continually throughout a shift.
Ability to push, pull, and move levers, equipment, and furniture throughout a shift.
Ability to work with arms raised above the head throughout a shift.
Ability to maneuver a fully loaded maid cart weighing up to 50 pounds through hallways and into and out of closets throughout the workday.
Ability to identify minute debris and dirt in poorly lit areas and read written instructions and computer print-outs.

Responsibilities

Retrieve items from shelves and storerooms and set up cleaning carts with supplies; keep carts and storerooms clean and orderly.
Clean windows, doors, walls, closets, fixtures, public areas, and hallways, using ladders or stools when needed.
Clean and sanitize shower walls, tubs, toilets, stall walls, exposed pipes, mirrors, sinks, and restroom walls.
Replace towels, soaps, room amenities, and literature that is missing, soiled, or torn.
Wash hard floor areas by hand to remove dirt and soiled areas.
Dust and polish furniture, fixtures, and wall hangings, including vents and ceiling corners.
Strip and remake beds with fresh linen; check bedding for cleanliness and replace soiled items.
Inspect mattresses for soil between them and underneath the bed.
Clean closets and restock guest supplies such as hangers, extra blankets, and pillows.
Vacuum rooms, public areas, and hallways, including under furniture and hard-to-reach areas; move heavy furniture as necessary.
Inspect door and window locks and promptly alert management to unsecured or unsafe situations.
Inspect room equipment, including TVs, lights, lamps, faucets, and radios, and report room-status and maintenance deficiencies in writing to the Executive Housekeeper.
Secure and maintain custody of equipment, keys, and supplies.
Maintain a friendly, cheerful, and courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.