Room Attendant

Los Poblanos•Los Ranchos de Albuquerque, NM

11d

About The Position

The Room Attendant performs cleaning activities such as sweeping, mopping, dusting, and polishing, and ensures rooms are cared for and inspected according to property standards. The role represents Los Poblanos and its surrounding community, welcomes guests, anticipates and addresses service needs, and responds to inquiries with timely, knowledgeable information. Duties include cleaning guest rooms and public spaces, changing linens, replenishing supplies, and reporting maintenance or equipment issues. The position follows established procedures for using biodegradable, all-natural cleaning products and safety guidelines. Additional housekeeping duties may be assigned by management.

Requirements

High school diploma or equivalent.
Previous hotel housekeeping experience.
Friendly, goal-oriented, and outgoing, with strong people skills.
Excellent oral communication and positive interpersonal skills.
Maintain a clean, professional appearance and a cheerful, courteous demeanor.
Work cohesively with coworkers as part of a team.
Ability to sit, stand, bend, squat, reach, and walk for 8 to 10 hours a day.
Ability to grasp, lift, and carry, including lifting up to 50 pounds in short intervals throughout the day.
Willingness and ability to work a varied schedule, including evenings, weekends, and holidays.

Nice To Haves

Ability to speak Spanish.
Interest in sustainability, food, and New Mexico culture.
Interest in organic farming, agriculture, art, and architecture.

Responsibilities

Represent the property, the Village of Los Ranchos, and Albuquerque as an ambassador.
Welcome and acknowledge guests according to company standards, anticipate their service needs, and address those needs.
Clean bathrooms, bedrooms, living rooms, and public spaces to a high standard of detail.
Follow cleaning procedures and instructions for using biodegradable, all-natural cleaning products.
Strip and make beds and change bed linens.
Replenish amenities, linens, and supplies in guest rooms.
Sign for room keys, restock the cart, and carry linen baskets to assigned rooms.
Notify management or maintenance about malfunctioning equipment, needed supplies, or damage to flooring or upholstery.
Attend departmental meetings in person to improve communication and build knowledge of products, services, and facilities.
Respond to customer inquiries and comments with timely and knowledgeable information.
Follow safety guidelines to protect yourself, employees, and guests.
Assist with other housekeeping duties as requested by management.
Carry linens, towels, toiletries, and cleaning supplies using wheeled carts.
Clean facilities, furniture, fixtures, equipment, building walls, and flooring; replenish supplies.
Move furniture, dispose of waste, and store items.
Monitor building premises for occupant and visitor safety.
Report maintenance or equipment problems to appropriate personnel, provide information to coworkers, and inventory materials or equipment.