Room Attendant

Charlestowne Hotels•Charleston, SC

About The Position

The Room Attendant cleans guest rooms, halls, corridors, and service areas according to hotel procedures. The role includes preparing and restocking the housekeeping cart, replenishing linens and guest supplies, maintaining rooms in the arrangement set by the Executive Housekeeper, and ensuring room doors are closed and locked. The attendant greets guests, reports damage, hazards, repairs, or strangers in assigned areas, and turns in found items with the required details. The position also involves managing shift keys, replacing light bulbs when needed, responding to housekeeping management requests, and preparing the cart and linen closet for the next day. No supervision is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Less than a high school education, up to six months of related experience or training, or an equivalent combination of education and experience.
Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and series of numbers.
Ability to print and speak simple sentences.
Ability to use common sense to carry out detailed but uninvolved written or oral instructions and deal with problems in situations.
Must be able to speak English to communicate with guests.
Ability to recognize situations involving guests that require immediate supervisory attention.
Knowledge and use of reasonable care for guest safety and security.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Regularly stand, walk, use hands to finger, handle, or feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and talk or hear.
Frequently sit and reach with hands and arms; occasionally climb or balance.
Regularly lift and/or move up to 25–30 pounds and frequently lift and/or move up to 50 pounds.
Work with cleaning fluids and solvents and operate hand tools, including vacuum cleaners and carpet extractors.
Ability to reach two feet above the head.

Responsibilities

Clean, dust, wax, scrub, polish, and service guest rooms daily in accordance with hotel procedures.
Stock the cart with guest room supplies at the beginning of the shift.
Greet guests with an appropriate greeting.
Replace bed linens and replenish guest room supplies.
Empty wastebaskets and empty and clean ashtrays.
Rearrange furnishings, drapes, and room accessories.
Provide guests with necessary linen and amenities in accordance with the guest room legend.
Leave guest rooms in the uniform arrangement determined by the Executive Housekeeper, and ensure doors are closed and rooms are locked.
Report damage, hazards, repairs, and strangers in assigned areas.
Turn in items found in guest rooms, hallways, or back-of-house areas as lost and found, recording the date, location, item description, and finder’s name.
Take responsibility for all keys signed out for the shift.
Clean corridors and service areas.
Respond to projects or requests from the Housekeeping management team.
Replace light bulbs when necessary.
Restock the cart at the end of the shift and organize the linen closet for the next day.
Perform other housekeeping duties as assigned.