Room Attendant - MFCAA

IHG•KY, KY

25d•$15 - $18

About The Position

The Room Attendant ensures hotel rooms and suites are clean, fresh, welcoming, and ready for guests to relax or work. The role follows hotel standards while helping create a memorable guest experience. It involves maintaining supplies and amenities, responding helpfully to guest requests, communicating room progress and repair needs to a supervisor, and working with other departments to support excellent service. The attendant follows safety procedures, wears protective equipment when needed, and may help with deep cleaning, turndown service, and other assigned duties.

Requirements

Physical fitness to spend most of the day on one's feet.
Ability to occasionally lift items up to 50 pounds (23 kilograms) and/or push or pull heavy objects.
Ability to bend and kneel to complete some activities.
Reading, writing, and basic math skills.
Flexible attitude toward shifts; nights, weekends, and/or holidays may be required.

Responsibilities

Maintain rooms and suites to hotel standards and help make them special and memorable for guests.
Assist guests with requests, such as providing a toothbrush or directions.
Update the supervisor on room service progress and report repairs that are needed.
Follow established safety procedures and wear protective equipment when needed.
Keep supplies and amenities organized, monitor and control them, and minimize waste throughout housekeeping areas.
Report, turn in, and/or log lost and found items according to established procedures, and help reunite items with their owners.
Wear the uniform neatly and with pride.
Work as part of a team and communicate with other departments according to hotel procedures to ensure quality and service.
Regularly assist with deep-cleaning projects as needed.
Perform turndown duties as needed.
Assist with other duties as assigned, including ad-hoc tasks.