Room Attendant

Hampton Inn Irvine•Irvine, CA

83d•Onsite

About The Position

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Room Attendant plays a fundamental role in providing an exceptional guest experience by ensuring all assigned rooms, hallways, and service areas are clean, safe, and maintained according to Hilton standards, CleanStay protocols, and S3 Hotel Group expectations.

Requirements

Ability to follow instructions.
Good communication skills.
Attention to detail and time management.
Ability to work independently and as part of a team.
Professional appearance according to Hilton standards.
Staying true to Hilton's Vision, Mission, and Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
Demonstration of key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.

Responsibilities

Prepare housekeeping cart with linens, supplies, and amenities.
Follow safety procedures before entering rooms.
Clean rooms completely within established timeframes.
Replace linens and restock amenities.
Properly report and handle lost and found items.
Secure doors after service.
Maintain clean hallways and service areas.
Immediately report maintenance issues or hazards.
Update room status for inspection.
Comply with CleanStay and safety standards.
Assist other team members as needed.
Participate in training and meetings.
Perform other assigned tasks.
Clean guest rooms as assigned, including making beds, cleaning bathrooms, dusting, and vacuuming.
Change and replenish bed linens, towels, and guest amenities.
Perform deep cleaning tasks as needed.
Stock, maintain, and transport housekeeping supply cart daily.
Dispose of trash and recyclables.
Respond to special guest requests in a timely, friendly, and efficient manner.
Perform guest turn-down service as needed.