Room Attendant

The Osthoff Resort • Elkhart Lake, WI

6d • Onsite

About The Position

Room Attendants clean guest rooms by providing stayover service to in-house guests and checkout service for incoming guests. They help create a positive resort experience by ensuring rooms meet cleanliness expectations and support the AAA Four Diamond brand expectation. The position includes deep cleaning rooms, documenting issues or missing items, handling lost and found, and responding to guest concerns. Room Attendants also support coworkers and maintain housekeeping carts and closets.

Requirements

• High school diploma preferred.
• Strong customer and guest service skills.
• Must be able to work most weekends during summer and some holidays.
• Comfortable working independently and as part of a team.
• Able to remain on feet for up to 8 hours each day and use stairs, reach, bend, kneel, crouch, and/or crawl.
• Able to lift and move up to 25 pounds.
• Positive attitude and ability to contribute to a diverse work environment.
• Cheerful and professional demeanor toward guests and team members.
• Willingness to go above and beyond to create meaningful guest experiences.
• Attention to detail and ability to multitask in a fast-paced environment.
• Strong time management skills and ability to think on the spot.
• Ability to learn quickly and accurately.

Nice To Haves

• High school diploma.

Responsibilities

• Provide stayover service based on the service type selected by each guest.
• Provide checkout service according to the Housekeeping Training Manual and prepare rooms for incoming guests.
• Note broken or missing items in guest rooms.
• Note items that cannot be cleaned with the available products.
• Secure guests’ lost and found items.
• Deep clean guest rooms.
• Report equipment or appliances that are not working.
• Clean the cart and closet at the end of the shift.
• Return all items to their proper places.
• Respond to and resolve guest inquiries, complaints, or concerns courteously, promptly, and efficiently, and inform a team leader of problems.
• Assist coworkers as needed.
• Perform other duties as assigned.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Resort-wide discounts
• Flexible scheduling
• Opportunities for advancement
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED