Room Attendant - Housekeeper

Westin Philadelphia•Philadelphia, PA

13d

About The Position

Clean and maintain guest rooms to ensure they meet established standards. The role includes cleaning rooms within allotted time frames, replacing linens and amenities, reporting repair needs, and following safety, lost-and-found, and guest-satisfaction procedures. Room attendants may also perform house person and lobby attendant duties when staffing is short or during peak periods. The position offers a growth path to Housekeeping Supervisor, Assistant Executive Housekeeper, and Executive Housekeeper.

Requirements

Previous housekeeping experience or equivalent training is required.
Ability to understand and communicate in English.

Nice To Haves

High school diploma preferred.

Responsibilities

Greet guests warmly and courteously.
Clean guest rooms to established standards within allotted time frames by sweeping, mopping, scrubbing, or vacuuming.
Change bed linens and replace towels and other amenities.
Clean and polish furniture and fixtures, and dust furniture, walls, or equipment.
Notify managers when guest-room repairs are needed.
Process items left in guest rooms according to the lost-and-found policy.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform house person and lobby attendant duties when short staffed or during peak periods.
Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
Ensure overall guest satisfaction.
Perform other duties as requested by management.