Room Attendant

Kimpton Hotels & Restaurants•Nashville, TN

13d

About The Position

As a Room Attendant with Kimpton, you are responsible for cleaning guest rooms and common areas while providing outstanding guest service. You act as an advocate for the hotel, create personal guest experiences, and build relationships that encourage guests to return. Kimpton describes its culture as welcoming, creative, self-directed, and committed to improving the lives of coworkers, guests, owners, and communities.

Requirements

One year of experience in customer service or a similar role.
Excellent problem-solving skills and intuition.
Genuine care for the safety and security of guests.

Nice To Haves

High school diploma or General Education Degree (GED) preferred.

Responsibilities

Clean, dust, wax, scrub, polish, and service guest rooms daily according to hotel procedures.
Replace bed linens, replenish guest room supplies, empty wastebaskets, and rearrange furnishings, drapes, and room accessories.
Provide guests with necessary linen and amenities in accordance with the guest room legend.
Leave rooms arranged as determined by the Executive Housekeeper and ensure doors are closed and rooms are locked.
Report damage, hazards, needed repairs, and strangers in assigned areas.
Turn in items found in guest rooms, hallways, or back-of-house areas to Housekeeping as lost and found; record the date, location, item description, and finder’s name.
Clean corridors and service areas, and respond to projects or requests from the Housekeeping management team.
Secure the pass key and turn it in at the end of each shift or according to hotel guidelines.
Restock the cart at the end of the shift and organize the linen closet for the next day.
Report unusual circumstances to the on-duty supervisor or manager, including rooms without luggage, no-service requests, sleep-outs, and guests smoking in rooms.
Perform other duties as directed, developed, or assigned.