Room Attendant

Onni Group • Dallas, TX

7d

About The Position

The Room Attendant cleans assigned guest rooms to meet the property’s established cleanliness standards. The role also involves maintaining positive guest relations, responding to guest needs and complaints, keeping assigned work areas organized and sanitary, and following departmental policies and hotel procedures. Room Attendants use cleaning equipment and chemicals appropriately, follow OSHA regulations and hotel requirements, and report room status, damages, maintenance issues, and lost-and-found items. The position requires attention to detail, teamwork, confidentiality, and the ability to work with minimal supervision at any of the company’s buildings.

Requirements

• Perform job functions with attention to detail, speed, and accuracy.
• Be able to prioritize and organize work.
• Remain calm, think clearly, and resolve problems using good judgment.
• Follow directions thoroughly and understand guests’ service needs.
• Work cohesively with coworkers as part of a team and with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Be able to work any day of the week.
• Be able to work at any of the company’s different buildings.

Responsibilities

• Follow departmental policies, service procedures, and standards.
• Maintain knowledge of the correct maintenance and use of equipment, and use equipment only as intended.
• Anticipate and respond promptly to guest needs, acknowledge guests, and maintain positive guest relations.
• Know hotel services, features, and local attractions to respond accurately to guest inquiries.
• Resolve guest complaints and ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Use appropriate cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements.
• Transport and securely position the cart with cleaning supplies, guest room amenities, and linens at assigned guest rooms.
• Clean assigned rooms, including emptying trash containers and ashtrays, replacing terry and bed linens, making beds, and cleaning kitchens and bathrooms.
• Set room lighting and thermostats to designated levels.
• Restock facial and toilet tissue and bathroom amenities in the correct amounts and locations.
• Update the status of cleaned and turned-down rooms on the assignment sheet or in the system.
• Return and restock the cart at the end of the shift; empty the vacuum bag and wipe the vacuum clean.
• Secure assigned guest room keys.
• Report damages and maintenance problems to the Supervisor.
• Turn over lost-and-found items from guest rooms to the Manager.
• Make up cribs and rollaway beds, and re-hang or refold clothes.
• Perform other duties as assigned.

Benefits

• Comprehensive benefit package
• Health Saving Account
• Flexible Saving Account
• Employee Assistance Program
• Annual Education Allowance
• Referral program
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel
• Fun and collaborative company culture with team-building events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed