Room Attendant

Destination Geneva National•Lake Geneva, WI

98d•Onsite

About The Position

The Room Attendant is part of the Housekeeping team at Destination Geneva National, supporting the resort’s lodging operations. The role helps ensure guest rooms and work areas meet high standards of cleanliness, organization, and comfort while providing responsive, respectful guest service. Duties include cleaning and inspecting rooms, maintaining linens and supplies, reporting maintenance issues, and following hotel procedures for guest privacy and lost property. The position requires physical stamina for standing, walking, repetitive movements, and handling equipment and heavy items. Previous housekeeping experience is a plus, and on-the-job training is available.

Requirements

Exceptional attention to detail and ability to work efficiently in a fast-paced environment.
Ability to prioritize tasks and manage time effectively.
Flexibility to work a variety of shifts, including weekends and holidays.
Physical stamina and ability to lift, push, and pull heavy objects and equipment as needed.
Professional appearance and demeanor.
Ability to perform prolonged standing and walking; repetitive bending, stooping, kneeling, reaching, and other motions; and move around the hotel and access tight spaces.

Nice To Haves

Previous housekeeping experience; on-the-job training is available.
Knowledge of cleaning chemicals, equipment, and techniques.

Responsibilities

Clean hotel guest rooms by vacuuming, refreshing linens, cleaning washrooms, dusting, and cleaning windows.
Maintain cleanliness and organization throughout the work area.
Inspect, fold, and distribute hotel linens to appropriate areas.
Change bed linens and towels, replenish amenities, and keep supplies stocked.
Inspect rooms for maintenance issues and report damages, malfunctions, or deficits to the appropriate department.
Respond promptly to guest requests and inquiries while providing exceptional customer service.
Follow lost-and-found procedures, including logging items and arranging their return to guests as needed.
Maintain confidentiality of guest information and respect guest privacy.
Operate equipment used to launder and maintain hotel linens.
Maintain a neat, clean, and professional appearance.
Follow hotel policies and departmental processes and strive to exceed guest expectations.

Benefits

Competitive salary and performance-based incentives.
Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
Paid time off for full- and part-time associates.
Option for pay-as-you-earn with Dayforce Wallet.
Opportunity to work in a resort setting with access to recreational facilities.
Encouraging and supportive work environment that values creativity and teamwork.
Potential for professional growth within a hospitality organization.
Complimentary golf for seasonal and year-round staff.
Discounts at dining facilities and the Pro Shop.
Reduced greens fees for a foursome.
Special hotel rates for friends and family.
Monthly associate golf tournaments.
Fitness center discounts.