Room Attendant

AccorHotel•New York, NY

11d

About The Position

The Room Attendant ensures guest rooms and suites are cleaned and supplied according to Faena procedures and standards, supporting guest comfort and responding to additional Housekeeping requests. This is a full-time position paying $30.00 per hour. The role includes cleaning and maintaining guest rooms, turndown rooms, terraces, and designated public areas; handling amenities, biohazards, and guest requests; and following safety, emergency, equipment, and departmental procedures. The Room Attendant is expected to work professionally with guests, coworkers, and supervisors and to complete assigned work reliably and to quality standards.

Requirements

Familiarity with proper cleaning techniques and safety protocols.
Ability to work efficiently and independently with minimal supervision.
Detail-oriented and quality-driven.
Excellent attention to detail and cleanliness.
Ability to manage time and meet deadlines for room assignments.
Friendly, respectful, and guest-oriented demeanor.
Strong communication with colleagues and supervisors.
Ability to work in a fast-paced, physically demanding environment.
Ability to perform various physical movements, move safely on uneven terrain or in confined spaces, and remain active or constantly moving during the shift.
Ability to exert up to 40 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly; may occasionally lift or move up to 25 pounds.

Nice To Haves

At least 1 year of experience in luxury hotel housekeeping preferred.
High school diploma or equivalent preferred.
Bilingual Spanish/English preferred.

Responsibilities

Clean guest rooms and suites according to established procedures and standards.
Follow safety standards, fire regulations, and departmental procedures and policies.
Use the PMS/app and other computerized applications to receive assignments.
Complete Housekeeping work assignments using required keys, equipment, and supplies.
Remove garbage and recyclable items and place them in the appropriate service-area bins.
Assist guests in a courteous and friendly manner.
Maintain a clean uniform and proper grooming standards.
Respond appropriately to hotel emergencies and safety situations.
Remove biohazardous materials using appropriate chemicals and safety equipment, and wear appropriate PPE when cleaning surfaces where biohazards may be encountered.
Remove or deliver flowers when they are not presentable and handle other room amenities.
Water in-room plants and refill bath amenity bottles.
Prepare assigned rooms for turndown guests.
Clean and maintain hotel terraces.
Maintain cleanliness and tidiness in assigned occupied, turndown, and checkout rooms.
Clean and maintain the main guest entrance and adjacent plaza, including removing cigarette butts, trash, snow, leaves, and gum.
Handle Do Not Disturb requests according to procedures and policy.
Monitor equipment functionality and promptly report issues.
Handle Lost and Found according to procedures and policy.
Report discrepancies in linen, terry, equipment, or supplies to management.
Report to work on time, stay aware of the schedule, and notify the Supervisor in adequate time if unable to attend work, in accordance with Faena policy.
Follow meal-break and payroll procedures.
Comply with the Employee Handbook’s Work Rules and Standards of Conduct.
Work harmoniously and professionally with coworkers and supervisors.
Perform other tasks or projects assigned by hotel management and staff.