Room Attendant

The Inn on Boltwood•Amherst, MA

74d•Onsite

About The Position

This position is responsible for adding warmth and happiness to every guest experience through the safe and efficient operation of the housekeeping department, i.e. cleaning guest’s room and hotel areas ensuring high standards are met to achieve guest satisfaction. Full and part time openings depending on your needs. All applicants at the The Inn on Boltwood are subject to a background check.

Requirements

Provide high-level customer service
Communicate effectively with guests and team members
Follow instructions
Ability to learn quickly
Pay attention to detail
Maintain composure when working under pressure
Subject to a background check

Nice To Haves

Prior housekeeping/cleaning experience
Customer service experience

Responsibilities

Clean and maintain guest rooms and suites according to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
Ensure that all linens, towels, and toiletries are properly stocked and refreshed in guest rooms, and report any deficiencies or damages to the housekeeping supervisor.
Perform deep cleaning tasks as needed, such as shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures, to maintain a high level of cleanliness and sanitation.
Greet guests in a friendly and courteous manner while respecting their privacy and confidentiality during room cleaning and service.
Respond promptly to guest requests and inquiries, and assist with providing information or assistance to enhance their stay experience.
Report any issues or concerns raised by guests, such as maintenance issues or housekeeping requests, to the appropriate department for resolution.
Work collaboratively with other room attendants, housekeeping supervisors, and other hotel staff to ensure smooth operation and coordination of housekeeping services.
Communicate effectively with colleagues and supervisors to relay important information, such as room status, special requests, and guest preferences, to facilitate efficient workflow.
Follow all safety protocols and procedures to ensure a safe working environment for yourself, your colleagues, and our guests.
Adhere to health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
Report any safety hazards, accidents, or incidents to the housekeeping supervisor immediately and take appropriate action to mitigate risks.