Room Attendant

French Quarter Inn (Charlestowne Hotels)•Charleston, SC

About The Position

The Room Attendant cleans guest rooms, hallways, corridors, and service areas in accordance with hotel procedures. The role includes preparing and replenishing supplies, maintaining rooms in the arrangement established by the Executive Housekeeper, responding to guest needs, and reporting safety, security, damage, and repair concerns. The position requires communicating with guests in English and using reasonable care to protect their safety and security. No supervision is required.

Requirements

Less than high school education, up to six months of related experience or training, or an equivalent combination of education and experience.
Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and series of numbers.
Ability to print and speak simple sentences.
Ability to follow detailed but uncomplicated written or oral instructions using common sense, and to deal with problems in situations.
Ability to speak English to communicate with guests.
Ability to recognize situations involving guests that require immediate supervisory attention.
Must use reasonable care for the safety and security of guests.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Physical ability to stand, walk, use hands to handle or feel objects, tools, or controls, stoop, kneel, crouch, crawl, and talk or hear regularly; sit and reach frequently; and climb or balance occasionally.
Ability to regularly lift or move up to 25–30 pounds and frequently lift or move up to 50 pounds.

Responsibilities

Clean, dust, wax, scrub, polish, and service guest rooms daily according to hotel procedures.
Stock the cart with guest room supplies at the beginning of the shift.
Greet guests appropriately.
Replace bed linens and replenish guest room supplies.
Empty wastebaskets and empty and clean ashtrays.
Rearrange furnishings, drapes, and room accessories.
Provide guests with necessary linen and amenities according to the guest room legend.
Leave guest rooms in the uniform arrangement determined by the Executive Housekeeper, and ensure doors are closed and rooms are locked.
Report damage, hazards, repairs, and strangers in assigned areas.
Turn items found in guest rooms, hallways, or back-of-house areas over to Housekeeping as lost and found, recording the date, location, item description, and finder’s name.
Remain responsible for all keys signed out for the shift.
Clean corridors and service areas.
Respond to projects or requests from the Housekeeping management team.
Replace light bulbs when necessary.
Restock the cart at the end of the shift and organize the linen closet for the next day.
Perform other housekeeping duties as assigned.