Room Attendant

DRIFTWOOD HOSPITALITY MANAGEMENT•Plano, TX

7d•Onsite

About The Position

Responsible for cleaning and maintaining guest rooms according to company procedures and at a level that meets or exceeds company standards. Stocks housekeeping supplies, equipment, and amenities; cleans assigned rooms; completes housekeeping checklists; and reports completed rooms for inspection. The role also includes maintaining neat corridors and service areas, handling lost-and-found items and room keys, following safety and security procedures, and assisting other housekeeping personnel as needed. The hotel operates 24 hours a day, seven days a week, so operational demands may require variations in shift days, start times, and hours worked in a week.

Requirements

Ability to bend and reach to dust, clean, and make beds and bathrooms.
Ability to stand and walk for varying lengths of time, often for long periods.
Ability to communicate with different kinds of people to provide information, answer questions, and deliver services.
Ability to visually inspect rooms for cleanliness and belongings left behind by guests.
Written communication skills to mark completed rooms on daily paperwork.
Ability to move fingers, arms, and hands quickly and easily to perform cleaning duties.
Ability to lift up to 50 pounds.
Ability to perform frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Responsibilities

Stock the housekeeping bag with sufficient cleaning supplies, equipment, and amenities.
Follow knocking procedures before entering guest rooms.
Clean assigned guest rooms and ensure amenities are stocked.
Complete the housekeeping checklist for each room.
Accurately mark clean rooms for supervisor inspection.
Report room damage or hazards, such as burned-out light bulbs or broken furniture or lights, to Guestware or the Housekeeping Coordinator.
Secure guest room doors when exiting.
Keep corridors and service areas neat.
Turn in lost-and-found items and guest room keys.
Follow company policies and safety and security procedures.
Know department fire-prevention and emergency procedures and use protective equipment.
Report unsafe conditions, accidents, injuries, near-misses, property damage, or loss to management.
Maintain a neat, clean, and well-groomed appearance in accordance with team member handbook standards.
Perform related duties requested by management and assist other housekeeping personnel when needed.