Room Attendant

Hotel Marcel (Charlestowne Hotels)•New Haven, MI

13d

About The Position

The Room Attendant cleans guest rooms, halls, corridors, and service areas according to hotel procedures. The role involves preparing and maintaining guest rooms, replenishing linens and supplies, responding to guest needs, reporting safety or maintenance concerns, and following procedures for room security and lost property. The employee also supports housekeeping projects and prepares carts and linen closets for the next day. Hotel Marcel is a 165-room boutique hotel in the Tapestry Collection by Hilton, housed in a historic adaptive-reuse building. The property has LEED Platinum certification, rooftop and canopy solar arrays, and is described as the first Passive House certified hotel and first net-zero energy hotel in the United States. It also has a full-service restaurant and 7,000 square feet of meeting space.

Requirements

Less than high school education, up to six months of related experience or training, or an equivalent combination of education and experience.
Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and number sequences.
Ability to print and speak simple sentences.
Ability to follow detailed but uncomplicated written or oral instructions using common sense and deal with problems as they arise.
Ability to speak English to communicate with guests.
Ability to recognize guest situations requiring immediate supervisory attention.
Ability to exercise reasonable care for guest safety and security.
Ability to perform the essential duties, with reasonable accommodations where applicable.
Regularly lift or move up to 25–30 pounds and frequently lift or move up to 50 pounds.

Responsibilities

Clean, dust, wax, scrub, polish, and service guest rooms daily according to hotel procedures.
Stock the cart with guest room supplies at the beginning of the shift.
Greet guests appropriately throughout the day.
Replace bed linens and replenish guest room supplies and amenities.
Empty wastebaskets and clean ashtrays.
Rearrange furnishings, drapes, and room accessories.
Provide linens and amenities according to the guest room legend.
Arrange rooms according to the Executive Housekeeper’s standards and ensure doors are closed and locked.
Report damage, hazards, repairs, and strangers in assigned areas.
Turn in found items to the Housekeeping department with the date, location, item description, and finder’s name.
Take responsibility for all keys signed out for the shift.
Clean corridors and service areas.
Respond to projects or requests from the Housekeeping management team.
Replace light bulbs when necessary.
Restock the cart at the end of the shift and organize the linen closet for the next day.
Perform other assigned housekeeping duties.