Room Attendant

HM Alpha Hotels & Resorts • Westlake Village, CA

7d • Onsite

About The Position

The Room Attendant ensures assigned guest rooms are fully stocked, cleaned, and serviced to a high standard, and maintains the cleanliness and appearance of hotel public spaces. The role includes greeting guests, responding to queries, and resolving guest complaints within the scope of responsibility. The Room Attendant also reports technical issues and maintenance needs, updates guest-room status, and follows housekeeping policies, procedures, and standards. Other duties may be assigned.

Requirements

• High school diploma or equivalent required.
• Ability to carry out specific oral or written instructions, frequently following a simple routine.
• Ability to perform repetitive actions consistently.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and bending, twisting, and reaching.
• Successful completion of a background check is required prior to employment.

Nice To Haves

• Previous housekeeping or custodial experience is preferred but not required.

Responsibilities

• Greet guests and respond to queries.
• Make beds and replenish guest-room supplies, including drinking glasses, water, coffee, writing supplies, and bathroom supplies.
• Clean guest rooms and hotel areas, including hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas.
• Vacuum rugs, carpets, and upholstered furniture; clean draperies; dust furniture and equipment; polish metal fixtures and fittings; and wash walls, ceilings, woodwork, windows, door panels, and sills.
• Empty wastebaskets and ashtrays and transport trash and waste to the disposal area.
• Replace light bulbs.
• Collect soiled linens for laundering and receive and store linen supplies in the linen closet.
• Load laundry into washers and add the specified amount of detergent or other cleaning agent; transfer wet articles into wringers and dryers for measured cycles; sort dried articles; and fold and store items in the appropriate bin.
• Report technical issues and maintenance needs.
• Update the status of guest rooms on the assignment sheet.
• Return and restock the cleaning cart at the end of the shift.
• Comply with housekeeping policies, procedures, and standards.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, with an HSA available.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee discounts.
• Paid vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED