Room Attendant

Lodging Dynamics•Miami Beach, FL

15d

About The Position

Under supervision, the Room Attendant cleans and services assigned guest rooms and public areas to provide a clean, comfortable, and well-maintained environment that meets Company cleanliness and quality standards while delivering excellent guest service. The position requires following housekeeping, safety, chemical-handling, emergency, and Company procedures; maintaining reliable attendance and a professional appearance; communicating effectively with team members and management; and completing assigned training and other related duties. No prior experience or training is required. A high school diploma or equivalent is required. The position has no supervisory responsibilities, requires no licenses or certifications, and involves no travel.

Requirements

High school diploma or equivalent.
No prior experience or training required.
Ability to understand and follow oral and written directions.
Ability to communicate effectively in English and interact successfully with internal and external customers.
Time-management skills and ability to organize and manage multiple priorities.
Ability to recognize emergency situations and take appropriate action.
Emotional intelligence and interpersonal skills to build strong working relationships with team members at all levels.
Strong focus on accuracy and precision.
Ability to work scheduled shifts, follow timekeeping policies, and comply with applicable labor regulations, including meal and rest break requirements.
Ability to perform effectively with frequent interruptions or distractions.
Ability to communicate appropriately and effectively with all levels of management and external stakeholders.
Basic math skills.
Basic knowledge of Gmail or Microsoft Outlook; proficiency in Gmail or Microsoft Outlook is also stated.
Ability to adjust to evolving work environments and changing internal and external customer requirements.
Ability to maintain a positive, professional working environment and foster a culture of excellence.
Ability to work effectively in a culturally diverse environment and support diversity and inclusion.
Ability to meet the stated physical demands, including sustained standing and walking, climbing, balancing, bending, kneeling, crouching, crawling, reaching, pushing, pulling, lifting, grasping, repetitive hand and finger motions, and the stated vision, hearing, and communication requirements.
Ability to perform medium work involving constant walking or standing, regular lifting or moving of items up to 25 pounds, occasional lifting or moving of objects up to 50 pounds, and potentially frequent bending, reaching, or carrying.

Responsibilities

Clean and service assigned guest rooms, including bathrooms, according to Company standards and procedures.
Make beds, change linens, and restock amenities, towels, and other guest supplies.
Dust, vacuum, and sanitize room surfaces, fixtures, furnishings, and floors.
Remove trash and soiled linens from guest rooms and replenish cleaning supplies on the housekeeping cart.
Inspect rooms for cleanliness, damage, and the proper working order of amenities and equipment.
Report maintenance issues, damages, and safety hazards to the appropriate department.
Respond promptly and courteously to guest requests during the shift.
Follow procedures for handling and reporting lost and found items.
Follow safety and chemical-handling guidelines when using cleaning products and equipment.
Maintain reliable attendance and punctuality, follow timekeeping policies, and comply with labor regulations related to meal and rest breaks.
Maintain a professional appearance in accordance with Company standards and wear the appropriate uniform or attire.
Communicate effectively with team members and management, and attend and participate in team meetings.
Follow established safety and emergency procedures and applicable Company, federal, and state regulations and guidelines.
Complete required Company training and compliance courses as assigned.
Adhere to Company standards, policies, and procedures.
Perform other related duties and responsibilities as assigned.