Room Attendant

Charlestowne Hotels•Lake Forest, IL

54d•Onsite

About The Position

The Room Attendant is responsible for cleaning guest rooms and hallways in the hotel according to established procedures. This role involves maintaining the cleanliness and orderliness of guest accommodations and common areas, ensuring a positive experience for hotel guests. The position requires attention to detail, physical stamina, and the ability to follow instructions effectively.

Requirements

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and series of numbers.
Ability to print and speak simple sentences.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems in situations.
Must be able to speak English to communicate with guests.
Must be able to recognize situations which may involve guests that require immediate supervisory attention.
Must use reasonable care for the safety and security of guests.
Regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and talk or hear.
Frequently required to sit, reach with hands and arms.
Occasionally required to climb or balance.
Must regularly lift and/or move up to 25-30 pounds and frequently lift and/or move up to 50 pounds.

Nice To Haves

Less than high school education; or up to six months related experience or training; or equivalent combination of education and experience.

Responsibilities

Clean, dust, wax, scrub, polish, and service guest rooms daily in accordance with hotel procedures.
Stock cart with guest room supplies at the beginning of the shift.
Greet guests warmly.
Replace linens on beds and replenish guest room supplies.
Empty wastebaskets and clean ashtrays.
Rearrange furnishings, drapes, and room accessories.
Provide necessary linen and amenities to guests.
Ensure guest rooms are left in a uniform arrangement, the door is closed, and the room is locked.
Report any damage, hazards, repairs, and strangers in assigned areas.
Return lost and found items to the Housekeeping department with proper documentation.
Be responsible for all keys signed out for the shift.
Clean all corridors and service areas.
Respond to projects or requests from the Housekeeping management team.
Replace light bulbs if necessary.
Restock cart at the end of the shift and organize the linen closet.
Perform other housekeeping duties as assigned.