Room Attendant

Lodging Dynamics•Anaheim, CA

About The Position

Under supervision, the Room Attendant cleans and services assigned guest rooms and public areas to provide a clean, comfortable, and well-maintained environment that meets Company cleanliness and quality standards while delivering excellent guest service. The position follows established housekeeping, safety, emergency, chemical-handling, and Company procedures, and requires reliable attendance, punctuality, professional conduct, and effective communication with team members, management, and guests. The position requires the ability to follow oral and written directions, communicate effectively in English, manage time and priorities, respond appropriately to emergencies, and work effectively in a culturally diverse environment. No prior experience or training is required. A high school diploma or equivalent is required. The work involves sustained standing and walking, frequent physical movements, and regular lifting or moving of items up to 25 pounds, with occasional lifting or moving of items up to 50 pounds. The work environment may involve excessive noise, vibrations, biological hazards, chemicals, and fumes, odors, dust, mists, gases, or poor ventilation. No travel is required, and the position has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
No prior experience or training required.
Ability to understand and follow oral and written directions.
Ability to communicate effectively in English and interact successfully with internal and external customers.
Time-management skills and ability to organize and manage multiple priorities.
Ability to recognize emergency situations and take appropriate action.
Interpersonal skills and emotional intelligence to build working relationships with team members at all levels.
Strong focus on accuracy and precision.
Ability to work scheduled shifts and comply with timekeeping policies and applicable labor regulations, including meal and rest breaks.
Ability to perform well with frequent interruptions or distractions.
Basic math skills.
Basic knowledge of Gmail or Microsoft Outlook.
Ability to adjust to evolving work environments and changing customer requirements.
Ability to maintain a positive and professional working environment and work effectively in a culturally diverse environment.
Ability to perform the listed physical activities, including climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, fine hand and finger movements, and repetitive motion.
Required visual abilities include close, distance, color, and peripheral vision, depth perception, and focus adjustment.
Ability to perform medium work involving constant walking or standing, regular lifting or moving of items up to 25 pounds, and occasional lifting or moving of items up to 50 pounds.

Responsibilities

Clean and service assigned guest rooms, including bathrooms, according to Company standards and procedures.
Make beds, change linens, and restock amenities, towels, and other guest supplies.
Dust, vacuum, and sanitize room surfaces, fixtures, furnishings, and floors.
Remove trash and soiled linens from guest rooms and replenish cleaning supplies on the housekeeping cart.
Inspect rooms for cleanliness, damage, and proper working order of amenities and equipment.
Report maintenance issues, damages, and safety hazards to the appropriate department.
Respond promptly and courteously to guest requests during the shift.
Follow procedures for handling and reporting lost and found items.
Follow safety and chemical-handling guidelines when using cleaning products and equipment.
Maintain regular, reliable attendance and punctuality, and follow scheduled shifts and timekeeping policies.
Maintain a professional appearance and wear the appropriate uniform or attire.
Communicate effectively with team members and management, and attend and participate in team meetings.
Follow established safety and emergency procedures, protocols, regulations, and guidelines.
Complete required Company training and compliance courses as assigned.
Comply with Company standards, policies, and procedures.
Perform other related duties and responsibilities as assigned.