Room Attendant

Kimpton Hotels & Restaurants•New Orleans, LA

11d•Onsite

About The Position

As a Room Attendant with Kimpton, you are responsible for cleaning guest rooms and common areas while providing outstanding guest service. You act as an advocate for the hotel, create personal guest experiences, and develop relationships that encourage guests to return. The role also involves maintaining room standards, handling found property, reporting concerns, and supporting housekeeping operations.

Requirements

One year of experience in customer service or a similar role.
Excellent problem-solving skills and intuition.
Genuine concern for guest safety and security.

Nice To Haves

High school diploma or General Education Degree (GED) preferred.

Responsibilities

Clean, dust, wax, scrub, polish, and service guest rooms daily according to hotel procedures.
Replace bed linens, replenish guest room supplies, empty wastebaskets, and rearrange furnishings, drapes, and room accessories.
Provide guests with necessary linen and amenities in accordance with the guest room legend.
Arrange rooms according to the Executive Housekeeper’s standards and ensure doors are closed and rooms locked.
Report damage, hazards, repair needs, and strangers in assigned areas.
Turn in items found in guest rooms, hallways, or back-of-house areas to Housekeeping as lost and found, logging the date, location, description, and finder’s name.
Clean corridors and service areas and respond to projects or requests from the Housekeeping management team.
Maintain pass key security and return the key at the end of the shift or as required by hotel guidelines.
Restock the cart and organize the linen closet at the end of the shift in preparation for the next day.
Report unusual circumstances to the on-duty supervisor or manager, such as rooms without luggage, no-service requests, sleep-outs, or smoking in rooms.
Perform other duties as directed, developed, or assigned.