Room Attendant - Housekeeper

Hersha Hospitality Management LP•Norman, OK

About The Position

Clean and maintain guest rooms to ensure they meet established standards. The role focuses on providing a welcoming guest experience and maintaining guest satisfaction while completing housekeeping work within allotted time frames. When staffing is short or during peak periods, the Room Attendant may also perform house person and lobby attendant duties. The stated growth path is Housekeeping Supervisor, Assistant Executive Housekeeper, and Executive Housekeeper.

Requirements

Previous housekeeping experience or equivalent training is required.
Ability to understand and communicate in English.

Nice To Haves

High school diploma preferred.

Responsibilities

Greet guests warmly and in a friendly manner.
Clean guest rooms to established standards within the allotted time frame, including sweeping, mopping, scrubbing, or vacuuming.
Change bed linens and replace towels and other amenities.
Clean and polish furniture and fixtures; dust furniture, walls, or equipment.
Notify managers when guest-room repairs are needed.
Process guest items left in rooms according to the lost and found policy.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform house person and lobby attendant duties when short staffed or during peak periods.
Be aware of guest satisfaction scores and work to increase departmental and overall guest satisfaction.
Ensure overall guest satisfaction.
Perform other duties as requested by management.