Room Attendant

The Palms Hotel & Spa • Miami Beach, FL

56d • Onsite

About The Position

The Room Attendant is responsible for maintaining the cleanliness, sanitation, and presentation of guest rooms and public spaces at The Palms Hotel & Spa, a luxury beachfront resort in Miami Beach. The role includes preparing guest rooms to brand standards, replenishing amenities, reporting maintenance or safety concerns, and providing professional service to guests. The hotel operates 24 hours a day, seven days a week, and schedules may change with business volume and seasonal occupancy.

Requirements

• Basic English proficiency for safety instructions and guest interaction.
• A discerning eye for cleanliness and the ability to work independently while maintaining brand standards.
• A positive attitude and the ability to remain calm and efficient during peak occupancy periods.
• Open availability for mornings, evenings, weekends, and holidays; schedules may vary with seasonal demand and hotel occupancy.
• Ability to lift and carry items frequently up to 35 pounds and occasionally up to 50 pounds.
• Ability to maneuver a fully stocked housekeeping cart weighing up to 100 pounds across different floor surfaces, including thick carpeting.
• Ability to stand and remain active for an 8-hour shift, with frequent bending, kneeling, reaching, and stair climbing.
• Manual dexterity for gripping tools, handling linens, and operating cleaning machinery.

Nice To Haves

• At least 1 year of housekeeping experience in a luxury resort or high-end hotel environment.
• Bilingual ability in English and Spanish or English and Haitian Creole.

Responsibilities

• Clean guest rooms to brand standards, including making beds, dusting furniture, vacuuming carpets, and polishing tile and marble surfaces.
• Deep-clean and disinfect bathrooms, ensuring fixtures, glass, and mirrors are clean and streak-free.
• Inventory and replenish guest room supplies, including linens, toiletries, coffee and tea service, and stationery.
• Identify and report maintenance needs and safety hazards through the hotel’s digital reporting platform.
• Respond promptly and warmly to guest requests and follow the “10/5 Rule” for acknowledging and greeting guests.
• Complete Florida-mandated Human Trafficking Awareness Training within 60 days of hire.
• Follow OSHA safety protocols for chemical use.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed