Room Attendant

Hilton • Waynesville, NC

6d

About The Position

The Room Attendant cleans and services guest rooms to provide guests with a pleasant and comfortable experience. The role includes maintaining a healthy and safe environment in guest rooms, cleaning public areas, reporting technical issues and maintenance needs, updating room status, and keeping cleaning supplies stocked. The position also involves following health and safety rules and attending meetings as required.

Raines is a family-owned development, management, and investment company established in 1988. It operates and owns leading hotel brands and boutique hotels, with a family-oriented culture focused on relationships and career advancement. A pre-employment background check is required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Experience in customer service, forward-facing, or other guest-related positions.
• Experience cleaning in a customer-focused environment.
• High school diploma, GED, or equivalent.
• A pre-employment background check is required.

Nice To Haves

• Prior experience in the hospitality industry as a room attendant.
• Experience with the specific brand, as applicable.

Responsibilities

• Greet guests and respond to requests.
• Maintain a healthy and safe environment in guest rooms.
• Change bed linen and make beds.
• Replace used towels and bathroom amenities, such as shampoo and soap.
• Sweep and mop floors.
• Vacuum carpets.
• Dust and polish furniture.
• Empty trash containers.
• Clean public areas, such as corridors.
• Report technical issues and maintenance needs.
• Update the status of guest rooms on the assignment board.
• Restock the cleaning cart and/or supplies.
• Follow all health and safety rules.
• Attend meetings as required.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Generous paid time off program.
• Opportunities to advance a career within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED