Room Attendant

Springwood Hospitality•Martinsburg, WV

17d

About The Position

The Room Attendant is responsible for cleaning and arranging guest rooms and replenishing supplies to exceed guest expectations. The role also helps keep other hotel areas clean and orderly, responds promptly to guest requests, follows established cleaning and safety procedures, and adheres to company policies. The position is part-time, with the possibility of becoming full-time. Weekend and holiday work is required. Starting pay is $15.50.

Requirements

Ability to communicate with guests in English.
Ability to lift and carry 30 pounds and push and pull 60 pounds.
Thorough knowledge of emergency procedures.
Ability to follow training and established cleaning, sanitation, safety, and company procedures.
Weekend and holiday availability.

Responsibilities

Provide high-quality service to guests at all times.
Clean vacant dirty rooms and return them to vacant-ready status; clean occupied rooms and return them to occupied-clean status.
Clean guest-room fixtures and surfaces, including lighting fixtures, ceilings and vents, walls, mattresses, furniture, windows and coverings, floors, carpets, bathrooms, and vanity areas.
Replenish guest-room supplies, including drinking glasses and writing supplies.
Assist with the general clean program by changing blankets, duvets or bedspreads, and mattress pads as required, and completing other checklist items.
Complete assigned daily room projects, such as thresholds and edging.
Spot-clean guest-room carpets during daily room cleaning as part of the carpet care program.
Keep the housekeeping cart clean and orderly and restock it daily.
Report damaged or inoperable room items to Maintenance through a work order and report discrepancies to the Housekeeping Manager.
Help maintain other hotel areas in a clean and orderly condition, including the associate lounge and locker room, public areas, stairwells, and back-of-house areas.
Respond immediately to guest requests and inquiries.
Wear the proper uniform in accordance with the Standards of Appearance.
Follow emergency procedures and cleaning procedures taught by the Housekeeping Manager; continue practicing trained skills.
Follow safety standards, remain alert to hazards, and immediately report or correct hazardous conditions.
Practice good sanitation habits when cleaning guest rooms.
Become thoroughly familiar with and comply with the Associate Handbook and company work rules, procedures, and policies.
Perform other assigned duties the associate is capable of performing.