Room Attendant

Peregrine Hospitality•Tuscaloosa, AL

About The Position

The Room Attendant is responsible for cleaning guest rooms and hotel public areas in accordance with service standards. The role requires completing assigned work, following supervisor instructions and safety procedures, and providing a positive guest experience while working cooperatively with coworkers and other departments. The attendant cleans and prepares rooms, bathrooms, floors, hallways, stairwells, linen closets, vending areas, foyers, and other assigned spaces. Duties include replenishing guest supplies and linens, removing trash and debris, reporting maintenance needs and items requiring removal, completing deep-cleaning projects, maintaining and restocking the linen cart, and turning in lost-and-found items. The position also requires using appropriate cleaning chemicals and equipment, following hotel procedures and safety requirements, and completing other duties as assigned. The position requires at least three months of housekeeping or relevant experience. Work schedules may be flexible and long, and shifts may vary according to business needs. The job involves substantial physical activity, including standing and walking for extended periods; bending, twisting, pushing, pulling, stooping, and kneeling; and lifting or carrying up to 50 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least three months of experience in housekeeping or relevant experience.
Ability to prioritize and work efficiently with limited supervision.
Detail-oriented, able to multitask, and able to perform work with attention to detail, speed, and accuracy.
Ability to speak, understand, and communicate in the primary language(s) used in the workplace.
Excellent communication, follow-up, and organizational abilities.
Ability to remain calm, think clearly, and resolve problems using good judgment.
Ability to follow directions thoroughly, understand guest service needs, and work collaboratively with coworkers.
Ability to lift and/or carry up to 50 pounds and exert physical effort transporting items up to 50 pounds.
Ability to stand and walk for extended periods and to bend, twist, push, pull, stoop, and kneel.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in person and by phone.
Ability to use required tools and equipment and comply with PPE requirements as needed for assigned duties.
Ability to work flexible and long hours, with shifts scheduled according to business needs.

Responsibilities

Clean bathrooms and ensure they are fully stocked with guest supplies.
Make beds using clean, appropriate linens and pillows.
Dust and clean walls, windows, and the inside of sliding doors.
Report maintenance issues and items that need to be removed from rooms, such as refrigerators, rollaways, and cribs.
Complete deep-cleaning and other recurring cleanliness projects.
Stock the linen cart with needed supplies and tools, and return and restock it at the end of the shift.
Vacuum, mop, and clean floors.
Anticipate guest needs, respond promptly, and acknowledge service requests.
Maintain cleanliness, sanitation, and organization in assigned areas, including guestroom floors, hallways, public areas, stairwells, linen closets, vending areas, and foyers.
Use the correct cleaning chemicals for designated surfaces in accordance with OSHA regulations and hotel requirements.
Remove dirty terry and linen and replace them with clean items according to the designated layout.
Replace guestroom items required by standard operating procedures and room type.
Remove trash, dust, debris, and foreign particles from furniture, drapes, minibars, doors, walls, and fixtures.
Refurnish rooms with required supplies and towels.
Turn over lost-and-found items from guest rooms to the Supervisor.
Follow 4 Keys service standards, standard operating procedures, safety standards, and safety and security procedures.
Work cohesively with coworkers and other departments as part of a team.
Follow applicable policies and procedures while striving to improve operating standards.
Meet attendance and reliability standards.
Perform additional duties as assigned by management.