Room Attendant - Residence Inn Madison W Middleton

Schulte Companies•Middleton, WI

About The Position

The posting title is Room Attendant - Residence Inn Madison W Middleton, but the job description itself describes a Front Office Supervisor role. The position is with Schulte Hospitality Group, a hospitality management organization focused on service, respect, authenticity, and employee development. The role involves supervising front desk operations and staff, supporting guest services, monitoring room availability and readiness, and helping maintain a positive and safe workplace. The position may require working nights, weekends, and holidays. The posting states that compensation and specific benefit details will be discussed during the interview process.

Requirements

In-depth knowledge of hotel Front Desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
Ability to multitask.
Team player.

Responsibilities

Provide high-quality service to guests and anticipate and exceed their expectations.
Assign specific duties to staff to support efficient department operations.
Assist with training new associates and cross-training existing associates.
Assist in interviewing and hiring associates for the department.
Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
Know emergency procedures, ensure staff respond appropriately during emergencies, assist the Emergency Response Team as necessary, and know the location and use of fire extinguishers.
Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous guest service and pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Notify the Maintenance Department of maintenance issues.
Track rooms to ensure accurate status and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
Act as Manager on Duty.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid daily for work performed.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts on event tickets, electronics, gym memberships, and other items through Schulte Savings Marketplace.