Room Attendant

Island Hospitality Management•San Antonio, TX

About The Position

The Room Attendant is responsible for the overall cleanliness of the hotel, ensuring guest satisfaction, and meeting product quality standards. The role includes performing basic housekeeping duties and maintaining guest rooms according to brand and IHM standards. The number of scheduled hours per week varies based on guest occupancy, season, staffing, and other factors; Island Hospitality does not guarantee a specific number of weekly hours. Island Hospitality offers a formalized training and development program intended to support employee development and provide growth opportunities for team members interested in advancing in the hospitality business.

Requirements

Be a highly motivated team player with strong initiative and a desire for achievement.
Effectively handle workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
Work well in stressful situations.
Regularly stand, sit, or walk for extended periods.
Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Responsibilities

Change sheets and arrange or change towels.
Restock toilet supplies.
Vacuum, dust, clean, and rearrange rooms after guests check out.
Ensure all rooms are cared for according to brand and IHM standards.
Notify supervisors of damages, deficits, and disturbances.
Provide excellent guest service and remain readily available and approachable to guests.

Benefits

Medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits, including transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with company matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to desired goals.
Referral bonus program for any company location.