Room Attendant

Springwood Hospitality•Camp Hill, PA

11d

About The Position

The Room Attendant is responsible for the cleanliness of guest rooms and the arrangement of supplies, with the goal of exceeding guest expectations. The role provides high-quality guest service, cleans and prepares vacant and occupied rooms, replenishes supplies, and assists with general cleaning and carpet care programs. The associate may also help maintain other hotel areas and respond promptly to guest requests. The position requires following established cleaning, safety, sanitation, appearance, and company procedures.

Requirements

Ability to communicate with guests in English.
Ability to lift and carry 30 pounds and push and pull 60 pounds.
Thorough knowledge of emergency procedures.
Ability to follow cleaning procedures, safety standards, sanitation practices, and company policies.

Responsibilities

Provide the highest quality of service to guests at all times.
Clean vacant dirty rooms and return them to vacant ready status; clean occupied dirty rooms and return them to occupied clean status.
Clean guest-room lighting fixtures, ceilings and vents, walls, mattresses, furniture, windows and coverings, floors, carpets, bathrooms, and vanity areas.
Replenish guest-room supplies, including drinking glasses and writing supplies.
Assist with the general clean program by changing blankets, duvets or bedspreads, and mattress pads as required or needed, and completing other checklist items.
Complete assigned daily room projects, such as thresholds and edging.
Spot-clean guest-room carpets during room cleaning as part of the carpet care program.
Keep the housekeeping cart clean and orderly and restock it daily.
Report damaged or inoperable room items to Maintenance through a work order.
Report discrepancies to the Housekeeping Manager.
Help maintain clean and orderly associate, public, stairwell, and back-of-house areas, including the associate lounge and locker room.
Respond immediately to guest requests and inquiries.
Wear the proper uniform and comply with the Standards of Appearance.
Learn and follow cleaning procedures, continue practicing skills taught during training, and follow emergency procedures.
Practice safety and sanitation standards, remain alert to hazards, and report or correct hazardous conditions immediately.
Become thoroughly familiar with and comply with the Associate Handbook and company work rules, procedures, and policies.
Perform other assigned duties the associate is capable of performing.