Room Attendant

Peregrine Hospitality•Durham, NC

19d

About The Position

The Room Attendant cleans and prepares guest rooms to hotel standards, including making beds, replenishing supplies, replacing linens and towels, and ensuring bathrooms and amenities are ready. The role also maintains sanitation and organization in assigned public and back-of-house areas, completes deep cleaning and scheduled projects, and responds promptly and professionally to guest requests. The attendant stocks and manages a housekeeping cart, reports maintenance issues, removes unneeded room items as needed, and turns in lost and found items to a supervisor. The role follows hotel, departmental, service, safety, and security procedures; works efficiently with other departments; and meets attendance and reliability expectations. Additional duties may be assigned by management. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

Prioritize tasks and work efficiently with limited supervision while managing multiple tasks with attention to detail, speed, and accuracy.
Communicate effectively in the primary workplace language, both orally and in writing, with staff, vendors, and guests.
Demonstrate communication, follow-up, and organizational skills.
Work well under pressure and in challenging conditions; use good judgment to resolve problems, follow directions, and collaborate as part of a team.
Understand and align with the hotel’s mission, vision, and goals.
Frequently lift and/or carry up to 50 pounds.
Stand for extended periods.
Push and pull carts weighing up to 150 pounds.
Bend, twist, push, pull, stoop, and kneel; ascend and descend a ladder.
Hear, understand, and communicate orally and in writing for normal in-person and phone conversations.

Responsibilities

Clean and prepare guest rooms, including making beds, restocking supplies, replacing linens and towels, and ensuring bathrooms and amenities meet hotel standards.
Vacuum, mop, dust, and sanitize surfaces and floors, including walls, windows, fixtures, furniture, and sliding doors, using cleaning chemicals according to OSHA guidelines.
Maintain cleanliness, sanitation, and organization in assigned guest rooms, hallways, stairwells, vending areas, foyers, and linen closets.
Stock and manage the housekeeping cart with supplies, tools, and linens throughout the shift, and return and restock it at the end of the day.
Complete deep cleaning and scheduled projects in rooms and public areas.
Report maintenance issues, remove unneeded room items such as rollaways and cribs as needed, and turn in lost and found items to the supervisor.
Respond promptly and professionally to guest requests, anticipate guest needs, and provide high-quality service.
Follow safety, security, hotel, departmental, and service procedures and standards, including 4 Keys service standards.
Work efficiently with other departments and meet attendance and reliability standards.
Perform additional duties as assigned by management.