Room Attendant

AccorHotel • New York, NY

12d • Onsite

About The Position

The Room Attendant ensures guest rooms and units are cleaned and supplied according to Faena procedures and standards, supporting guest comfort and responding to additional Housekeeping requests. This is a permanent, full-time position at Faena New York, compensated at up to $30.00 per hour.

Requirements

• At least 1 year of luxury hotel housekeeping experience is preferred.
• Familiarity with proper cleaning techniques and safety protocols.
• Ability to work efficiently and independently with minimal supervision.
• Detail-oriented and quality-driven approach.
• Excellent attention to detail and cleanliness.
• Ability to manage time and meet deadlines for room assignments.
• Friendly, respectful, and guest-oriented demeanor.
• Strong communication with colleagues and supervisors.
• Ability to work in a fast-paced, physically demanding environment.
• Ability to move safely over uneven terrain or in confined spaces.
• Ability to remain active and constantly move, or sit at a desk and work on a computer for prolonged periods during a shift.
• Medium physical work: exert up to 40 pounds occasionally, 20 pounds frequently, and up to 10 pounds constantly; may occasionally lift or move up to 25 pounds.

Nice To Haves

• High school diploma or equivalent preferred.
• Bilingual Spanish/English preferred.

Responsibilities

• Clean guest rooms and suites according to established procedures and standards.
• Follow safety standards, fire regulations, and department procedures and policies.
• Use the PMS/app and other computerized applications to receive assignments.
• Complete Housekeeping work assignments using required keys, equipment, and supplies.
• Remove garbage and recyclable items and place them in the appropriate service-area bins.
• Assist guests in a courteous and friendly manner.
• Maintain a clean uniform and comply with grooming standards.
• Respond appropriately to hotel emergencies and safety situations.
• Remove biohazards using appropriate chemicals and safety equipment, and use appropriate PPE when cleaning surfaces where biohazards may be encountered.
• Remove or deliver flowers and other amenities when needed.
• Water in-room plants and refill bath amenity bottles.
• Prepare assigned rooms for turndown service.
• Clean and maintain hotel terraces.
• Maintain cleanliness and tidiness in occupied, turndown, and check-out rooms as assigned.
• Clean and maintain the main guest entrance and adjacent plaza, including removing cigarette butts, trash, snow, leaves, and gum.
• Handle do-not-disturb requests according to procedures and policy.
• Monitor equipment functionality and promptly report issues.
• Handle lost and found according to procedures and policy.
• Report discrepancies in linen, terry, equipment, or supplies to management.
• Arrive on time, remain aware of the schedule, and notify the supervisor in adequate time if unable to attend work, according to Faena policy.
• Follow meal-break policy and proper payroll procedures.
• Comply with the Employee Handbook’s Work Rules and Standards of Conduct.
• Work harmoniously and professionally with coworkers and supervisors.
• Perform other tasks or projects assigned by hotel management and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED