Room Attendant
About The Position
The Room Attendant is responsible for cleaning and preparing guestrooms for guests while maintaining hotel standards and consistency. The position includes following hotel safety and quality-assurance standards, handling keys and lost-and-found items appropriately, responding courteously to guest requests and questions, and reporting unusual room conditions or maintenance needs. The role requires frequent bending, lifting, carrying, twisting, pushing, pulling, reaching, and kneeling, as well as prolonged standing and/or walking. The employee must be able to lift, push, and pull at least 50 pounds and will be trained to perform these functions within required safety guidelines.
Requirements
- Ability to lift, push, and pull a minimum of 50 pounds.
- Ability to frequently bend, lift, carry, twist, push, pull, reach, and kneel, and to stand and/or walk for prolonged periods.
- Ability to perform the job functions within required safety guidelines and expectations.
Responsibilities
- Clean assigned guestrooms to hotel standards, including making beds, cleaning bathrooms, vacuuming carpets, and dusting furniture.
- Place and restock guestroom supplies, including paper items, soap, towels, and other items designated by hotel standards.
- Clean immediate exterior entry areas and windows according to hotel standards.
- Operate housekeeping equipment correctly and safely.
- Maintain and restock the housekeeping cart each day.
- Assist with monthly housekeeping inventory.
- Know hotel emergency procedures and follow hotel safety guidelines and requirements.
- Follow hotel quality-assurance standards for the department.
- Administer control of issued keys properly and handle keys left by guests in suites properly.
- Bring lost-and-found items to the supervisor’s or manager’s office for logging and storage.
- Use the L.E.A.R.N. Model for guest recovery incidents: Listen, Empathize, Apologize, React, Notify.
- Maintain a friendly and welcoming demeanor when interacting with guests.
- Immediately report unusual guestroom situations to a supervisor or manager, including unreported pets, parties, unusually dirty rooms, and discrepancies between a room’s believed and actual occupancy status.
- Complete maintenance work orders and deliver them promptly to a supervisor, manager, or designated area.
- Accommodate guest special requests courteously.
- Answer guest questions about the hotel and local facilities and services.
- Carry out reasonable management requests that the employee is capable of performing.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
