Room Attendant

IHG•Petersburg, VA

7d•$18 - $18

About The Position

As a Room Attendant, you help ensure guest rooms and suites are fresh, welcoming, and comfortable, creating a place for guests to relax or work. You maintain the hotel’s room standards while helping make each room special and memorable. The role involves assisting guests, keeping supervisors informed about room-service progress and repairs, following safety procedures, maintaining supplies and amenities while minimizing waste, and handling lost-and-found property according to established procedures. You work with the housekeeping team and other departments to support excellent quality and service. Duties may also include deep-cleaning projects, turndown service, and other tasks as assigned.

Requirements

Physical fitness to remain on your feet for most of the day.
Strength to occasionally lift items up to 50 pounds (23 kilograms) and/or push or pull heavy objects.
Ability to bend and kneel to complete some activities.
Literacy skills, including reading, writing, and basic mathematics.
Flexible attitude toward shifts; work may include nights, weekends, and/or holidays.

Responsibilities

Prepare and maintain rooms and suites to the hotel’s standards, helping make them welcoming and memorable for guests.
Assist guests with requests, such as providing a toothbrush or directions.
Keep the supervisor informed about room-service progress and report repairs that are needed.
Follow established safety procedures and wear protective equipment when required.
Monitor supplies and amenities, keep on top of stock, and minimize waste in housekeeping areas.
Report, turn in, and/or log lost-and-found items according to established procedures.
Wear the uniform neatly and with pride.
Work as part of a team and communicate with other departments according to hotel procedures.
Assist with deep-cleaning projects as needed.
Perform turndown duties as needed.
Assist with other duties as assigned, including ad-hoc tasks.