Room Attendant (Casual)

Royal Lahaina Resort • Lahaina, HI

4d • $21 - $25 • Onsite

About The Position

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to guests at Royal Lahaina Resort & Bungalows, a beachfront resort on Kaʻanapali Beach in Lahaina, Hawaii. The role includes cleaning guestrooms and supporting clean, orderly hallways, public areas, closets, and housekeeping supplies. Associates are expected to contribute to guest satisfaction, follow hotel standards, and communicate room and maintenance issues to the appropriate supervisor or manager.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to communicate effectively verbally and in writing with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality.
• Ability to stand throughout the entire shift.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours are sometimes required.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Thoroughly clean guestrooms according to standards.
• Complete pre-cleaning duties, including setting up the housekeeping cart with guest supplies, cleaning supplies, and linen.
• Remove trash and dirty linen from guestrooms and hallways.
• Keep hallways, public areas, and closets clean, neat, and vacuumed where applicable.
• Restock the housekeeping cleaning cart for the next day's use.
• Replenish chemical bottles.
• Clean rooms with the door closed according to standards unless the guest requests otherwise.
• Report missing items from rooms to the Housekeeping Supervisor or Manager.
• Report maintenance repairs immediately to the Housekeeping Supervisor or Manager.
• Handle lost-and-found items according to standards.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and trainings.
• Maintain regular attendance, personal appearance, grooming, and compliance with uniform and nametag standards.
• Follow hotel standards and regulations to encourage safe and efficient operations.
• Support productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and solve problems as necessary.
• Cross-train in other hotel-related areas and maintain confidentiality.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED