Room Attendant (Casual)

Highgate Hotels•Lahaina, HI

3d•Onsite

About The Position

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to guests. The role is based at Royal Lahaina Resort & Bungalows, a beachfront resort on Kaʻanapali Beach in Lahaina, Hawaii. Room Attendants clean guestrooms and shared areas to hotel standards, prepare and restock housekeeping supplies, report missing items and maintenance needs, and help ensure guest satisfaction.

Requirements

High school diploma or equivalent; hotel or related-field experience is preferred.
Ability to communicate effectively, verbally and in writing, with employees and guests in a courteous, attentive, and service-oriented manner.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to understand and apply complex information and data from various sources.
Ability to stand for the entire shift.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Flexible and long hours are sometimes required.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
Thoroughly clean guestrooms according to standards.
Complete pre-cleaning duties, including setting up guest supplies, cleaning supplies, and linen on the housekeeping cart.
Remove trash and dirty linen from guestrooms and hallways.
Keep hallways, public areas, and closets clean, neat, and vacuumed where applicable.
Restock the housekeeping cart for the next day's use and replenish chemical bottles.
Clean rooms with the door closed according to standards unless a guest requests otherwise.
Report missing room items to the Housekeeping Supervisor or Manager.
Report maintenance repairs immediately to the Housekeeping Supervisor or Manager.
Handle lost-and-found items according to standards.
Ensure overall guest satisfaction.
Attend required hotel meetings and training.
Maintain regular attendance, proper personal appearance and grooming, and the required uniform and nametag.
Follow hotel standards and regulations to support safe and efficient operations.
Identify problem areas and assist with implementing solutions; anticipate, prevent, identify, and resolve problems as needed.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law