Room Attendant

Sage Hospitality Group•Raleigh, NC

13d•Onsite

About The Position

The Room Attendant cleans and prepares guest rooms to established standards of cleanliness and propriety to support guest satisfaction and maximize revenues. The role includes setting up and maintaining cleaning carts and storerooms; cleaning guest rooms, public areas, hallways, and restrooms; replacing linens and guest amenities; and inspecting room locks and equipment. The attendant reports unsafe conditions and maintenance deficiencies in writing to the Executive Housekeeper and safeguards hotel equipment, keys, and supplies. The position involves prolonged physical activity in an indoor, climate-controlled environment, with exposure to heat and humidity in the laundry. Associates work inside for approximately 95% of the shift.

Requirements

Basic knowledge of general cleaning principles, cleaning products, and standard cleaning equipment.
Ability to understand and follow verbal and written instructions and communicate verbally and in writing.
Ability to lift up to 50 pounds continually throughout a shift.
Ability to push, pull, and move levers, equipment, and furniture throughout a shift.
Ability to work with arms raised above the head throughout a shift.
Ability to maneuver a fully loaded maid cart weighing up to 50 pounds through hallways and into and out of closets during the workday.
Ability to identify small debris and dirt in poorly lit areas and read written instructions and computer printouts.

Nice To Haves

Previous experience in a Room Attendant role within a hotel is highly preferred.

Responsibilities

Retrieve supplies and set up cleaning carts; keep carts and storerooms clean and orderly.
Clean windows, doors, walls, closets, fixtures, public areas, and hallways, using ladders or stools when needed.
Clean showers, tubs, toilets, sinks, mirrors, and restroom walls and fixtures.
Replace towels, soap, room amenities, and guest literature as needed.
Wash hard-floor areas by hand.
Dust and polish furniture, fixtures, and wall hangings, including vents and ceiling corners.
Strip and remake beds with fresh linen; check bedding for cleanliness and replace soiled items.
Inspect under and between mattresses for soil; clean closets and restock guest-room supplies.
Vacuum rooms, public areas, and hallways, including beneath and around furniture; move heavy furniture as needed.
Inspect door and window locks and promptly alert management to unsecured or unsafe conditions.
Inspect room equipment and report room status and maintenance deficiencies in writing to the Executive Housekeeper.
Secure and maintain custody of hotel equipment, keys, and supplies.
Maintain a friendly, cheerful, and courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.