Room Attendant

Island Hospitality Management•Springfield, VA

18d

About The Position

The Room Attendant is responsible for the overall cleanliness of the hotel, guest satisfaction, and meeting product quality standards. The role includes providing housekeeping services and maintaining guest rooms according to brand and IHM standards. Work hours are variable based on guest occupancy, season, staffing, and other factors; the employer does not guarantee a specific number of hours per week. Island Hospitality offers a formal training and development program intended to support employee growth and provide a path for employees with the desire and aptitude to advance in the hospitality business. Team members may also build on experience gained at other organizations using the company's tools and resources.

Requirements

Be a highly motivated team player with strong initiative and a desire for achievement.
Be effective in handling workplace problems, including anticipating, preventing, identifying, and solving them as necessary.
Ability to work well in stressful situations.
Be readily available and approachable for guests while providing excellent guest service.
Regularly stand, sit, or walk for extended periods.
Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Responsibilities

Perform housekeeping duties, including changing sheets and arranging towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging rooms after guest checkout.
Ensure rooms are cared for according to brand and IHM standards.
Notify supervisors of damages, deficits, and disturbances.
Provide excellent guest service and remain available and approachable to guests.
Anticipate, prevent, identify, and solve workplace problems as needed.

Benefits

Healthcare coverage, including medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to desired goals.
Referral bonus program for any company location.