Room Attendant

Faena Hotels and Residences LLC•Miami Beach, FL

19d

About The Position

The Room Attendant is responsible for maintaining guest-room cleanliness in accordance with Faena standards and helping ensure a sufficient number of vacant, clean rooms are available for sale. The role also includes cleaning occupied guest rooms and maintaining cleanliness in assigned public areas of the hotel.

Responsibilities

Maintain knowledge of and comply with departmental policies, service procedures, and standards.
Know the correct maintenance and use of equipment, and use equipment only as intended.
Maintain positive relations with guests and residents, resolve guest complaints, and ensure guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Clean and replenish guest bedrooms and bathrooms according to established standards.
Remove trash from guest rooms.
Organize and stock the cleaning cart and linen closets on assigned floors.
Complete assigned work accurately and in a timely manner.
Maintain cleanliness in hotel public areas, including guest hallways, housekeeping closets, and Butler pantries.
Report defects to the areas responsible for correcting them.