Room Attendant

OTH Hotels•Pikesville, MD

About The Position

The Room Attendant is responsible for cleaning, preparing, and maintaining guest rooms to establish cleanliness and quality standards. The role ensures that guest rooms are hygienic, well-stocked, and in excellent condition to support a comfortable and welcoming guest experience. This position operates in a fast-paced housekeeping environment with daily room quotas and frequent physical activity, including standing, walking, bending, lifting, and carrying items weighing up to 25–50 lbs. Morning, evening, weekend, and holiday shifts may be required depending on operational needs. Success requires attention to detail, time management, and a commitment to cleanliness and guest satisfaction.

Requirements

High school diploma or equivalent preferred.
Previous housekeeping or cleaning experience preferred but not required.
Ability to stand, walk, bend, kneel, and reach for extended periods.
Frequent ability to lift and carry items weighing up to 25–50 lbs.
Ability to push and pull housekeeping carts and equipment.
Ability to perform continuous and repetitive physical tasks efficiently and safely throughout the shift.
Ability to work in indoor environments with exposure to cleaning chemicals.
Strong attention to detail and commitment to cleanliness.
Effective time management and ability to meet daily room quotas.
Reliable, punctual, and self-motivated work ethic.
Basic communication skills and a customer service mindset.
Ability to work independently and as part of a team.
Flexibility to work weekends, holidays, and varied shifts.
No travel required.
No certifications required.

Nice To Haves

Knowledge of cleaning chemicals and equipment.

Responsibilities

Clean and prepare guest rooms according to established hotel standards.
Make beds, vacuum floors, dust surfaces, and sanitize room areas.
Clean bathrooms, including toilets, sinks, showers, mirrors, and fixtures.
Replace linens, towels, and guest toiletries as needed.
Restock minibar items and in-room supplies.
Empty trash and replace liners in guest rooms and service areas.
Report maintenance issues, including broken fixtures, leaks, or damaged furniture.
Respond to guest requests for towels, amenities, or supplies.
Respect guest privacy and security, and provide courteous, professional service.
Clean hallways, housekeeping carts, and service areas as assigned.
Maintain cleanliness and organization of housekeeping equipment and supply areas.
Follow proper handling and storage procedures for cleaning chemicals and tools.
Follow hotel safety, sanitation, and hygiene standards, guest room entry and privacy procedures, company policies, and housekeeping guidelines.