Room Attendant ("Recamarera/o")

Azul Hospitality•Phoenix, AZ

21d•$1 - $1•Onsite

About The Position

The Room Attendant ensures guest rooms meet the highest standards of cleanliness and condition to support guest satisfaction. The role provides clean linens, towels, and necessities while maintaining cleanliness throughout assigned areas. Room Attendants may also assist with guest inquiries and perform other reasonable duties requested by supervisors. The position is part of the pre-opening team for the AC Hotel by Marriott and Element by Westin in Phoenix, managed by Azul Hospitality Group.

Requirements

High school diploma or equivalent education required.
Must be able to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills.
Excellent customer-relations skills and the ability to deal effectively with internal and external customers, including patience, tact, and diplomacy when resolving conflicts.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Self-driven and able to work independently; strong issue-resolution and analytical skills with attention to detail.
Ability to perform essential job functions with or without reasonable accommodation.
Must be able to stand and maintain well-paced mobility for up to four hours at a time, maneuver between simultaneous duties and through limited spaces, and reach other hotel departments promptly.
Must be able to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds as needed.
Must be able to perform grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, stooping, squatting, and stretching.
Must have finger dexterity and the ability to pick, pinch, type, and make substantial wrist and hand movements.
Must have the hearing, smelling, tasting, and visual abilities needed to distinguish product quality and detect emergency situations; near and color vision and depth perception are also required.
Must communicate continuously with staff, guests, and supervisors through talking and hearing.
Regular attendance is essential; varying schedules may be required to reflect hotel business needs.

Nice To Haves

Experience in the hospitality industry is preferred.

Responsibilities

Clean assigned guest rooms within required time limits and update daily assignment sheets.
Turn in assignment sheets and keys to the Housekeeping Supervisor at the end of the shift.
Change bed linens and make beds; replenish room amenities, drinking glasses, clean linens, bathroom supplies, and terry.
Lift and move furniture; vacuum and clean rugs, carpets, and upholstered furniture using appropriate equipment or chemicals.
Dust and clean furniture, fixtures, windows, door panels, and sills; polish woodwork and metalwork.
Clean bathrooms, including showers or tubs, sinks, floors, and toilets; empty wastebaskets.
Sort, count, fold, and distribute linen; organize and stock cleaning carts and linen closets.
Transport trash and waste to disposal areas.
Conduct guest-room deep cleaning according to the hotel’s Deep Cleaning program.
Clean hallways, restrooms, elevators, stairwells, locker rooms, and other work areas as needed.
Use standard hotel cleaning products and follow applicable health standards.
Turn in Lost & Found items according to standard procedures.
Follow hotel emergency procedures and loss-prevention guidelines.
Report maintenance issues, room repairs, safety hazards, accidents, and injuries; ensure unacceptable rooms are not returned to inventory until issues are addressed.
Keep the work area clean when finished and assist with guest inquiries.
Follow company, safety, and security policies and procedures; perform other duties assigned by managers or supervisors.
Maintain regular attendance and attend scheduled training sessions and meetings.
Maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality and property standards.