Room Attendant - PM

Sonesta Hotels • Cambridge, MA

2d • $24 - $26

About The Position

The Room Attendant works with the Housekeeping Management Team to clean guest rooms and public spaces and/or work in the commercial laundry facility. The role follows brand time, product, and placement standards to ensure guest satisfaction. Afternoon and evening availability, as well as weekend and holiday availability, are required.

Requirements

• Afternoon and evening availability is required.
• Weekend and holiday availability is required.
• Ability to speak, read, and write fluent English is preferred.
• Basic reading, writing, and mathematical abilities are preferred.
• Ability to frequently stand, bend, climb, kneel, and move about the facility.
• Ability to carry, lift, or pull items weighing up to 75 pounds.
• Willingness to regularly use commercial cleaning chemicals.
• Availability to work mornings, evenings, weekends, and holidays.

Nice To Haves

• Some previous housekeeping experience.
• Previous experience in the extended-stay industry.
• Fluent English ability; other languages are beneficial.
• Basic reading, writing, and mathematical abilities.

Responsibilities

• Deliver Sonesta Service in interactions with guests and clients according to Sonesta G.U.E.S.T. standards.
• Respond to guest complaints and special requests, ensuring corrective action is taken to achieve guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, and removing trash.
• Clean kitchen areas and room appliances or items such as refrigerators, microwaves, coffee makers, and dishware when applicable.
• Notify a supervisor when service is completed and report rooms that cannot be serviced according to established procedures.
• When assigned to laundry, monitor supplies and equipment, operate washers and dryers according to hotel standards and manufacturers’ guidelines, inspect soiled linens for damage or stains, fold and store clean linens, and report damaged items.
• Minimize waste of housekeeping supplies and amenities.
• Assist with deep-cleaning projects as needed.
• Report needed repairs and unsafe conditions to a supervisor.
• Handle lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state, and local health and safety laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) with company match.
• 401(k) retirement plan with company match.
• Paid vacation and sick time.
• Paid parental leave.
• Company-paid life insurance.
• Company-paid short-term and long-term disability.
• Hospital indemnity, critical illness, and accident insurance.
• Educational assistance.
• Sonesta hotel discounts.
• Additional perks and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed