Room Attendant

Choice Hotels International•Phoenix, AZ

1d•Onsite

About The Position

The Room Attendant ensures guest satisfaction by providing clean, comfortable, and safe guest rooms at Radisson Hotel Phoenix Airport. The position delivers genuine hospitality and the Radisson guest experience, works collaboratively with the hotel team, and responds to guest requests and concerns. Duties may be adjusted or reassigned by management as business needs require.

Requirements

At least one year of hospitality housekeeping experience.
Follow instructions and communicate effectively.
Ability to work independently or as part of a team.
Strong attention to detail and commitment to exceptional guest service.
Ability to clean multiple room types and meet the daily cleaning quota.
Adhere to hotel policies and procedures.
Ability to perform repetitive hand and arm movements; squat, bend, kneel, twist, and stand for long periods.
Ability to lift up to 50 pounds and push or pull up to 100 pounds.
Willingness to work a flexible schedule, including weekends and holidays.
Must complete a pre-employment drug test and background check; employment eligibility is verified through E-Verify.

Responsibilities

Clean assigned guest rooms or suites according to brand standards, including making beds, vacuuming, dusting, arranging furniture as needed, and cleaning bathrooms.
Maintain cleaning protocols; empty trash containers and replace liners; and restock guest room supplies such as soap, towels, amenities, and paper items.
Remove and appropriately dispose of guest room trays, glassware, and silverware.
Clean and vacuum exterior entries and hallways, and keep linen closets and supply areas clean and organized.
Attend promptly to guest laundry and dry-cleaning orders.
Promptly notify a supervisor of guest room issues, including maintenance needs.
Handle guest complaints and requests promptly, referring them to a supervisor when unable to resolve them.
Secure rooms or suites upon leaving.
Provide genuine hospitality, personal attention, teamwork, and service that meets or exceeds guest expectations; listen and respond empathetically to guest problems and follow through on solutions.
Notice when guests are dissatisfied and use sound judgment in responding to their needs.
Perform other duties as required by management to support guest satisfaction and hospitality.

Benefits

Employee discounts at thousands of hotels and Choice hotels worldwide.
Full benefits package for full-time employees, including health, dental, vision, short- and long-term disability, and auto insurance.
401(k) retirement plan.
Paid vacation time after 90 days.
Eight paid holidays after 90 days.
Paid bereavement leave after 90 days.
Paid floating holidays after one year.
Medical, dental, and vision coverage.
Paid time off and leave for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
Financial benefits for retirement and health savings.
Employee recognition programs.