Room Attendant ("Recamarera/o")
About The Position
The Room Attendant ensures the highest level of cleanliness and condition of hotel guest rooms to support guest satisfaction. The role provides guests with clean sheets, towels, and necessities while maintaining hotel cleanliness standards. The attendant cleans assigned guest rooms, replenishes supplies, handles linens and waste, performs deep-cleaning and general-area cleaning, reports maintenance issues, and follows hotel procedures for lost and found, emergencies, safety, and loss prevention. The position may also assist with guest inquiries and perform other reasonable duties as assigned. Work is primarily indoors in a temperature-controlled hotel environment. Schedules may vary according to hotel business needs, and attendance at scheduled training sessions and meetings is required. Staff must maintain a neat, clean, and well-groomed appearance according to Azul Hospitality standards and comply with hotel rules and regulations. The job description is not an exhaustive list of duties.
Requirements
- High school diploma or equivalent education.
- Ability to speak, read, write, and understand the primary language used in the workplace.
- Good verbal and written communication skills and excellent customer-relations skills.
- Detail-oriented with strong organizational and communication skills.
- Basic computer skills and basic computational ability.
- Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
- Self-driven ability to work independently; strong issue-resolution and analytical skills with attention to detail.
- Ability to perform essential job functions with or without reasonable accommodation.
- Ability to stand and maintain well-paced mobility for up to four hours at a time; maneuver between simultaneous functions and work in limited spaces.
- Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
- Ability to perform grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual tasks; ability to bend, stoop, squat, and stretch for cleaning tasks.
- Finger dexterity to operate computers, printers, a 10-key adding machine, multi-line touch-tone phone, filing cabinets, fax machines, photocopiers, dolly, and other equipment as needed.
- Ability to communicate continuously with staff, guests, and supervisors and to observe product quality and detect signs of emergency situations.
- Regular attendance and compliance with hotel rules, regulations, grooming standards, and uniform standards.
Nice To Haves
- Experience in the hospitality industry.
Responsibilities
- Clean assigned guest rooms within the required time limit and update daily assignment sheets.
- Return assignment sheets and keys to the Housekeeping Supervisor at the end of the shift.
- Change bed linens, make beds, and replenish guest-room amenities, drinking glasses, clean linen, bathroom supplies, and terry.
- Move furniture as needed; vacuum and clean rugs, carpets, and upholstered furniture using appropriate equipment or chemicals.
- Dust and clean furniture, fixtures, windows, door panels, and sills; polish woodwork and metalwork.
- Thoroughly clean bathrooms, including showers or tubs, sinks, floors, and toilets.
- Sort, count, fold, and distribute linen to linen closets; stock cleaning carts and organize linen closets on assigned floors.
- Transport trash and waste to the disposal area and keep work areas clean.
- Conduct guest-room deep-cleaning projects and clean hallways, restrooms, elevators, stairwells, locker rooms, and other work areas as needed.
- Use standard hotel cleaning products and follow health standards.
- Turn in Lost & Found items according to standard procedures.
- Follow hotel emergency procedures and loss-prevention guidelines.
- Report maintenance issues, necessary repairs, safety hazards, accidents, and injuries; ensure unacceptable rooms are not returned to inventory until issues are addressed.
- Assist with guest inquiries and follow company, safety, and security policies and procedures.
- Perform other duties as assigned by managers or supervisors.
- Attend scheduled training sessions and meetings and maintain regular attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
