Room Attendant

Hilton Garden Inn Outer Banks • Kitty Hawk, NC

74d • Onsite

About The Position

The Room Attendant is responsible for helping achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. The Room Attendant will clean and stock guest rooms, following company and brand standards, to ensure high standards of cleanliness and guest satisfaction.

Requirements

• Familiar with frequently used standard operating procedures.
• Ability to work independently with minimum supervision.
• Ability to communicate effectively both written and verbally.
• Individual must possess a good work history and stability.
• Willingness to respond to emergency situations on short notice.
• Individuals must be service and detail oriented.
• Must comply with all department, hotel, and corporate standard operating procedures.
• Responsible for knowing Hotel emergency procedures.
• Be ready available/approachable for all guests.
• Take proactive effort when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.
• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.
• Must be capable of how to read, write, and speak English fluently.

Responsibilities

• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. Clean rooms according to property specific and system standards.
• Strip and make beds, change the duvets.
• Dust all furniture and picture frames.
• Push and pull vacuum throughout entire room.
• Empty trash.
• Replenish amenities, linens, supplies in guest rooms.
• Retrieve, push and restock Housekeeper cart.
• Visually inspect room for cleanliness, appearance, and uniformity.
• Able to perform all housekeeping associate duties as outlined in the training program and property specific checklists.
• Operate all equipment in correct and safe manner. Able to push and/or pull equipment weighing up to 100 pounds.
• Able to communicate effectively with other associates, as well as guests.
• Utilize HelloShift as a communication tool between you and your co-workers.
• Able to follow instructions, directions, and meet deadlines.
• Accommodate guest special requests courteously.
• Answer guest questions regarding hotel and local area facilities and services.
• Responsible for the proper administration of key control for issued keys.
• Notify Executive Housekeeper of any problems with linen.
• Carry out any reasonable request by management that you are capable of performing.
• Must be available day before & day of QA Inspection.

Benefits

• Compensation: $15.00 per hour
• Weekly Cash Incentives based on previous week's work-load (equates to an extra one to three dollars hourly)
• Paid Vacation
• Paid Birthday
• Time and a half pay for Holidays (Easter, Thanksgiving, Christmas)
• Medical, Dental, and Vision plans
• 401K Plan - Company matches up to 3%
• Team Member Travel Program - highly discounted rates at Hilton Brand hotels
• YMCA Corporate Discount
• Monthly Incentives
• Seasonal Bonuses
• Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
• Employee Recognition and Appreciation Program
• Employee Meal Program (Your meal is FREE if you're on the clock!) and other Restaurant Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed