Room Attendant-Housekeeper
About The Position
The Room Attendant is responsible for keeping guest rooms, hallways, public areas, and other hotel spaces clean and presentable, meeting health standards, and providing guests with timely, friendly service. The role includes daily guest-room service, replenishing supplies and linens, maintaining cleaning carts and storage areas, and performing general laundry duties. The position reports to the Executive Housekeeper. The description identifies required physical abilities including bending, lifting, standing or walking for extended periods, reaching, manipulating cleaning supplies, and pushing or pulling weight. Employees are expected to maintain a neat, clean, and well-groomed appearance. This description covers regular and continuous duties and does not exclude other duties as assigned.
Requirements
- Strong knowledge of hotel cleaning procedures.
- Ability to use the necessary tools and supplies, including cleaning supplies and vacuums.
- Ability to follow supervisors’ directions.
- English skills sufficient to understand menus and special promotions, communicate professionally with guests, assist with special requests, and take orders.
- Strong communication skills and ability to deal effectively with diverse groups of people and guests.
- Education and experience, in any combination, equivalent to the knowledge, skills, and abilities required for the role.
- Maintain a neat, clean, and well-groomed appearance, including hair color.
- Ability to bend, lift, and stand or walk for extended periods.
- Ability to reach by extending hands or arms in any direction.
- Ability to lift items weighing up to 30 pounds unassisted.
- Ability to push and pull weight equaling 100 pounds.
- Manual dexterity to manipulate cleaning supplies.
- Ability to see within normal parameters and hear within normal range.
Nice To Haves
- One year of prior experience in housekeeping.
Responsibilities
- Clean guest rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas to meet health standards.
- Service guest rooms daily according to hotel procedures; stock carts, replace bed linens, and replenish guest-room supplies.
- Clean rugs, carpets, upholstered furniture, and draperies using vacuum cleaners or shampooers.
- Empty wastebaskets and transport trash and waste to disposal areas.
- Sweep, scrub, wax, and polish floors using brooms, mops, or powered machines.
- Dust and polish furniture and equipment.
- Keep storage areas and carts stocked, clean, and tidy.
- Replenish items such as drinking glasses, linens, writing supplies, and bathroom items.
- Sort, count, and mark clean linens and store them in linen closets.
- Wash windows, walls, ceilings, and woodwork, and wax or polish as necessary.
- Take precautions to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
- Transport linens, towels, guest items, and cleaning supplies using wheeled carts.
- Perform general laundry duties.
- Provide guests with quality service in a timely and friendly manner.
Benefits
- Employer-paid life insurance
- Employer-paid long-term disability
- Employer-paid short-term disability
- Paid time off
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with employer match
- Flexible spending accounts (FSA)
- Voluntary accident coverage
- Voluntary critical illness coverage
- Voluntary life insurance
- Eligibility to participate in the Hilton Team Member Travel Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
