Tru by Hilton Wytheville - Housekeeping

VP Management•Wytheville, VA

11h•Onsite

About The Position

The Room Attendant/Housekeeper is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. This role requires flexibility and sometimes long hours, with the ability to exert medium work (up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects) and the ability to stand during the entire shift. The position involves replenishing supplies, cleaning guest rooms and common areas, documenting maintenance issues, and performing other reasonable job duties as requested by supervisors. Effective communication, multitasking, problem-solving, and a friendly demeanor are essential. The role also requires attending hotel meetings and training, maintaining regular attendance and a professional appearance, and complying with hotel standards for safe and efficient operations. Cross-training in other hotel areas and maintaining confidentiality are also key aspects of this position.

Requirements

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Responsibilities

Replenishes supplies such as bathroom necessities, linen and terry, etc. in various areas such as guest rooms and restrooms
Straighten desk items, furniture, and appliances
Dust, polish, and remove marks from walls and furnishings.
Cleaning guest rooms, including guest bathrooms, thoroughly
Cleaning hallways and common areas as assigned
Using chemicals, cleaners, and cleaning equipment properly
Stocking and maintaining housekeeping cart and linen storage room
Documenting maintenance issues
Perform other reasonable job duties as requested by Supervisors.
Attend all hotel required meetings and training's.
Maintain regular attendance in compliance with Hilton Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Hilton Hotels Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.