Room Attendant/Housekeeper

Hyatt Place Crocker Park • Westlake, OH

3d

About The Position

The Room Attendant/Housekeeper is responsible for creating positive guest experiences through the safe and efficient operation of the housekeeping department. The role involves cleaning guest rooms and hotel areas and maintaining high standards of cleanliness and hygiene to support guest satisfaction. Team members work with guests and hotel colleagues in a collaborative, supportive environment guided by Olympia Hospitality’s values of continuous improvement, accountability, concern for others, and trust.

Requirements

• Provide high-level customer service.
• Communicate effectively with guests and team members.
• Follow instructions and learn quickly.
• Pay attention to detail and maintain composure when working under pressure.
• Must be available to work weekends and holidays.

Nice To Haves

• Prior housekeeping or cleaning experience.
• Customer service experience.

Responsibilities

• Clean and maintain guest rooms and suites to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
• Stock and refresh linens, towels, and toiletries in guest rooms, and report deficiencies or damage to the housekeeping supervisor.
• Perform deep-cleaning tasks as needed, including shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures.
• Greet guests courteously while respecting their privacy and confidentiality during room cleaning and service.
• Respond promptly to guest requests and inquiries and assist with information or other support to enhance their stay.
• Report guest concerns, including maintenance issues and housekeeping requests, to the appropriate department.
• Work collaboratively with room attendants, housekeeping supervisors, and other hotel staff to coordinate housekeeping services.
• Communicate room status, special requests, and guest preferences to colleagues and supervisors to support efficient workflow.
• Follow safety protocols and procedures and comply with health, safety, environmental, and company requirements related to housekeeping operations.
• Immediately report safety hazards, accidents, or incidents to the housekeeping supervisor and take appropriate action to mitigate risks.

Benefits

• Employer contribution of up to 80% toward individual health plans.
• Affordable dental and vision insurance.
• Flexible spending account (FSA) and health savings account (HSA) options.
• 401(k) plan with discretionary yearly match.
• Paid group term life insurance for select positions.
• Short-term disability with 50% shared cost.
• Option to purchase additional employee-paid life insurance.
• Robust paid time off plan.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network and recovery-friendly workplace.
• Hotel travel discounts.
• Additional benefits may be available depending on property location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed