Room Attendant/Housekeeper

Hyatt Place Crocker Park • Westlake, OH

4d

About The Position

This position is responsible for contributing to positive guest experiences through safe and efficient housekeeping operations. The role cleans guest rooms and hotel areas while meeting cleanliness and hygiene standards to support guest satisfaction. Room attendants work with guests and hotel colleagues, respond to guest needs, communicate room status and concerns, and follow applicable safety procedures, regulations, and company policies.

Requirements

• Provide high-level customer service and communicate effectively with guests and team members.
• Follow instructions and learn quickly.
• Pay attention to detail and maintain composure under pressure.
• Have weekend and holiday availability.
• The role requires extended periods of walking, standing, bending, lifting, twisting, and kneeling.

Nice To Haves

• Prior housekeeping or cleaning experience.
• Prior customer service experience.

Responsibilities

• Clean and maintain guest rooms and suites, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
• Stock and refresh linens, towels, and toiletries, and report deficiencies or damages to the housekeeping supervisor.
• Perform deep cleaning as needed, including shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures.
• Greet guests courteously while respecting their privacy and confidentiality during room cleaning and service.
• Respond promptly to guest requests and inquiries and provide information or assistance to enhance their stay.
• Report guest concerns, including maintenance issues and housekeeping requests, to the appropriate department.
• Collaborate with room attendants, housekeeping supervisors, and other hotel staff to coordinate housekeeping services.
• Communicate room status, special requests, and guest preferences to colleagues and supervisors.
• Follow safety protocols and procedures to maintain a safe working environment.
• Comply with health, safety, and environmental regulations and company housekeeping policies and procedures.
• Immediately report safety hazards, accidents, or incidents to the housekeeping supervisor and take appropriate action to mitigate risks.

Benefits

• Employer contribution of up to 80% toward individual health plans.
• Affordable dental and vision insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) plan with discretionary yearly match.
• Paid group term life insurance for select positions.
• Short-term disability with 50% shared cost.
• Option to purchase additional employee-paid life insurance.
• Robust paid time off plan.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network and recovery-friendly workplace.
• Hotel travel discounts.
• A $50 bonus for working on Sundays.
• Additional benefits may be available depending on property-specific location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed