Rooftop Server, Spruzzo (Full Time) - The Ben Hotel

Sage Hospitality Group•West Palm Beach, FL

1d•Onsite

About The Position

At Spruzzo, perched above West Palm Beach with sweeping views of the Intracoastal Waterway, every shift unfolds against a backdrop of sunlit afternoons and vibrant evenings. Spruzzo is more than a rooftop lounge. It is a destination where atmosphere, energy, and service come together to create unforgettable moments. As a Rooftop Server, you are at the center of that experience. You guide guests through their visit with warmth, confidence, and genuine hospitality, ensuring each table feels cared for from the first greeting to the final farewell. Whether recommending a signature cocktail, timing service with precision, or anticipating a guest’s needs before they ask, you bring intention to every interaction. This role is about more than taking orders and delivering food and beverages. It is about reading the rhythm of the rooftop, creating seamless service in a high-energy environment, and helping guests fully immerse themselves in the Spruzzo experience. Every detail matters, from presentation to pacing to the way each moment feels effortless and refined. In a setting where every guest experience is shaped by timing, care, and attention to detail, the Rooftop Server plays an essential role in bringing the restaurant to life. Working under general supervision, they create moments of genuine hospitality by delivering prompt, thoughtful, and courteous food and beverage service to each guest they serve. More than taking orders and delivering dishes, the Rooftop Server helps shape the rhythm of the dining experience. Through warm communication, attentive service, and an instinct for anticipating guest needs, they ensure every table feels welcomed, valued, and well cared for from beginning to end. Each interaction becomes an opportunity to create comfort, connection, and lasting impression.

Requirements

High school education or equivalent.
Minimum 2–3 years’ fine‑dining or upscale restaurant service experience in a high‑volume setting.
Demonstrated wine service expertise
Strong communication, sales, and upsell skills; proven ability to manage multiple tables under pressure.
Professional appearance, reliable attendance, and a service‑oriented mindset.
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
Must know standard cash-handling procedures.
Must be fluent in oral and written English.
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
ServSafe Certification
TIPS Certification

Responsibilities

Provided attentive, anticipatory table service from guest greeting through check presentation and departure.
Executed full-service standards, including menu knowledge, course timing, plate presentation checks, and service recovery.
Presented and recommended wine pairings and beverage selections, confidently describing vintages, producers, and tasting notes.
Accurately entered orders, managed guest checks, and processed payments using POS systems, ensuring proper application of comps, modifiers, and gratuities.
Maintained polished service stations and dining areas while completing side work and closing duties to company standards.
Collaborated with kitchen, bar, host, and management teams during peak service to maintain efficiency, pacing, and exceptional guest experiences.
Upheld all sanitation, food safety, and age-verification (ID-checking) protocols.