ROI Support Specialist - Remote

Sharecare•Atlanta, GA

2d•Remote

About The Position

The ROI Support Specialist provides support to Release of Information Specialists, Quality Control, Customer Service, and Billing & Collections to resolve issues related to fulfilling or fulfilled requests for patient medical records. The role helps ensure requests are handled in compliance with HIPAA and other applicable state and federal laws. It performs data entry and quality control, communicates across departments, researches workflow and record issues to minimize delays, and escalates critical issues to management. The role also requires protecting patient, employee, and volunteer information; complying with corporate integrity and security obligations; reporting unethical, fraudulent, or unlawful behavior; maintaining current yearly HIPAA certification; understanding information governance responsibilities; and participating in required education and process standardization efforts.

Requirements

At least 6 months of experience with Sharecare HDS in Quality Control, Credit & Collections, or Customer Service.
Ability to use electronic record workflow systems and tools such as Record Management, Intranet, Exceptions Management, Word, Excel, and Outlook.
Attention to detail.
Ability to work in a fast-paced, production-oriented environment.
High reliability, productivity, and professionalism.
Good written and oral communication skills.
Ability to work independently and remain productive with little supervision.
Ability to sit or stand for long periods.
Physical ability to lift and carry 25 pounds of materials.
Manual dexterity and strength to use a computer keyboard for extended periods, write notes, and handle paperwork and supplies.
Eyesight sufficient to read documents and accurately view information on a computer monitor.
Speaking and hearing ability sufficient to communicate effectively.
Eye-hand coordination, hearing, and visual acuity sufficient for day-to-day tasks.

Nice To Haves

One or more years of experience with Sharecare HDS in Quality Control, Credit & Collections, or Customer Service is preferred.

Responsibilities

Assist Release of Information Specialists in resolving issues related to fulfillment of medical records requests.
Ensure compliance with HIPAA and other state and federal laws governing the release of medical records.
Perform data entry and quality control for medical records request fulfillment.
Communicate with Customer Service and other departments to answer questions and resolve request and fulfillment issues.
Research and resolve workflow and record issues promptly to minimize turnaround delays.
Identify and escalate critical and important issues to management.
Maintain the privacy of patient, employee, and volunteer information and access it only as needed for business purposes.
Comply with regulations concerning corporate integrity and security obligations.
Report unethical, fraudulent, or unlawful behavior or activity.
Maintain current yearly HIPAA certification.
Understand the organization’s information governance program and role-specific accountabilities, policies, procedures, and processes.
Discuss questions and recommendations about processes and observed variations to support standardized work and services.
Participate in required corporate compliance and role-specific education.